Sr Product Manager

Job Description

You Are A strategic product leader who thrives in complex enterprise environments. You understand production‑grade shipping workflows and know how to turn deep customer insight into scalable platform strategy. You balance vertical nuance with “build once, sell many” discipline, and you’re comfortable guiding Fortune 500 clients through high‑stakes decisions. You operate with executive presence, strong analytical rigor, and a bias toward shipping high‑quality product that moves the business.

Close legacy gaps and advance our modern shipping platform

Advance our modern shipping platform to support high‑volume, multi‑DC, LTL/TL, and compliance‑heavy workflows.

Drive enterprise customer success

Ensure retention, satisfaction, and alignment with roadmap priorities for 400+ strategic accounts.

Partner with field sales

Provide product expertise, demos, and ROI narratives to support consultative deals ($100K–$500K ACV).

Translate customer insight into clear requirements

Develop clear requirements, user stories, and prioritization frameworks based on customer insights.

Lead cross‑functional execution

Work with engineering, design, partnerships, sales, and customer success teams to deliver roadmap commitments on time.

Measure business performance

Monitor and report on key metrics including revenue growth, activation, adoption, PSAT, and churn reduction.

Maintain competitive intelligence

Stay informed about industry trends and competitors, and identify opportunities to extend Production Shipping capabilities across the Shipping 360 ecosystem.

Bring Enterprise product management experience

• 6–10 years in product, including 3+ years in logistics, supply chain, or shipping tech
• Deep domain expertise in production shipping workflows, multi‑location fulfillment, carrier routing, LTL/TL, and optimization concepts
• Vertical knowledge in at least one segment (pharma, retail, 3PL, manufacturing)

Executive‑level communication

Communicate effectively with VP/C‑suite stakeholders and guide strategic accounts.

Platform thinking

Think strategically about scalability and customization, and lead cross‑functional teams to execute on the product vision.

Analytical rigor

• Data‑driven decision making
• ROI modeling
• Usage analytics
• Customer metrics

Bonus Points

• Experience with multicarrier parcel management, enterprise TMS/WMS, or ERP/WMS integrations (SAP, Oracle, NetSuite, Manhattan)
• Background in pharma compliance (21 CFR Part 11), POD workflows, or healthcare integrations
• 3PL platform experience (multi‑tenant, client billing)
• Led large‑scale migrations from legacy to modern platforms
• Interest in AI/ML for carrier selection, network optimization, or predictive shipping
• International shipping experience (duties, taxes, cross‑border carriers)

Compensation

The wage range for this position is $150,000-180,000 per year, with the actual pay dependent on your skills, experience, and location as they relate to the job requirements. This role is eligible for an annual performance bonus.

What We Offer

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive benefits globally (PB Benefits and Wellbeing Programs)

About the Company

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws. All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.