Sr Product Manager

About the role

Frontdoor is reimagining how homeowners maintain and repair their most valuable asset – their home. As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors. American Home Shield, the category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor is a cutting-edge, one-stop app for home repair and maintenance. Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems. The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts, and more.

Responsibilities

• Seek data from internal and external customers to test hypotheses and pilot initiatives.
• Tackle a wide range of problem-solving situations, strategic to real-time, requiring extensive use of data collection and analysis.
• Prepare and execute regular product roadmap updates to senior leadership.
• Analyze data to identify and isolate issues and early trends.
• Develop solutions and prioritize opportunities for improvements.
• Collaborate with Engineering, Sales, Marketing, Operations, Finance, Analytics, and Legal to build a roadmap that drives value for the organization.
• Craft a long-term vision of the features needed to exceed customer expectations and build a working-backwards plan to achieve it.
• May include other duties as assigned.

Requirements

• High school diploma or equivalent required.
• 7+ years of product management or consulting experience, including 5+ years of experience leading project delivery for large, cross-functional projects.
• 4+ years of product management experience delivering highly successful and innovative products that you are deeply proud of.

Skills

Required Skills:

• Strong user experience advocate – customer-obsessed but data and metrics informed.
• Experience leading initiatives with cross-functional stakeholders.
• Analytical and quantitative skills; experience using data and metrics to back up assumptions and develop business cases.
• Track record of influencing and driving change through diverse stakeholder groups.
• Attention to detail and proven ability to manage multiple, competing priorities simultaneously.
• Demonstrated ability to work in ambiguous situations and across organizational boundaries.
• Ability to effectively develop key processes and procedures that facilitate efficient planning, reporting, and control processes.
• Belief in the value of participating in and contributing to a collaborative team environment.
• Proven track record for developing a vision, defining a strategy, and building programs and features solving complicated problems with elegant, simple solutions.
• High attention to detail with the ability to manage multiple, competing priorities simultaneously.
• Ability to think strategically and execute methodically.
• Demonstrated ability to understand and discuss technical concepts, manage tradeoffs, incorporate feedback, and evaluate opportunistic new ideas with a variety of internal and external stakeholders.
• Ability to interact with stakeholders at multiple levels and dynamically lead business and product teams to define and deliver solutions.
• Self-starter who can juggle multiple priorities and make things happen in a fast-paced, dynamic, and often ambiguous environment.
• Enjoys solving problems, particularly those that involve finding the balance between competing priorities.
• Likes both getting hands dirty in day-to-day tasks and being able to take a step back to identify opportunities for improvement.
• Remains flexible to changing priorities, open to new ideas, and continually looks for new approaches to better align the business.

Physical Role Requirements:

• Be seated at a computer intermittently for up to eight hours a day.
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers and phones.
• Repetitive motions using hands and digits, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment.

Pay

This role pays between $129,000/year to $150,000/year, and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

Benefits

• Health, wellbeing, and financial benefits including medical, pharmacy, dental, vision, life, and disability insurance.
• Weight loss and smoking cessation programs.
• Matching 401(k).
• Ability to participate in our employee stock purchase plan.
• Additional rewards and incentives for eligible roles.

Full-time position located in the US.