Sr Principal Consultant - Hospitality - NetSuite Managed Services (ACS)

About the role

The Oracle NetSuite Advanced Customer Support / Managed Services team is seeking a Senior Principal Consultant with Hospitality industry expertise. This direct-hire position can be home-office based in most major US and Canadian cities and requires minimal travel, as appropriate.

Responsibilities

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS’s SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps.
• Serve as a trusted advisor to Hospitality customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices.
• Advise Hospitality customers on leading practices across financial operations, procurement, inventory management, food and beverage operations, multi-location operations, workforce management, revenue operations, event management, guest service processes, and operational reporting.
• Architect solutions for complex business requirements, which may include configuration, automation, reporting, integration, data, and technical components, in partnership with Oracle NetSuite Technical Services teams.
• Define and validate detailed functional requirements for NetSuite configurations, workflows, reports, integrations, customizations, and business process improvements.
• Help customers evaluate and adopt AI-driven tools, methodologies, and Oracle AI capabilities to improve operational visibility, financial performance, purchasing efficiency, inventory optimization, workforce productivity, reporting, and decision-making.
• Guide customers on responsible AI adoption, including use case selection, data quality, validation controls, security considerations, enablement, and change management.
• Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
• Lead discovery workshops, executive presentations, roadmap development, solution design sessions, and business process optimization initiatives.
• Partner with Technical Services teams to design, validate, and unit test automations, integrations, and technical solutions.
• Collaborate across ACS, Technical Services, Support, SuiteProjects, Analytics, Planning & Budgeting, Commerce, POS, Platform Technical Services, and other specialized Oracle teams to deliver integrated customer solutions.
• Perform quality reviews of deliverables developed by other team members.
• Maintain deep NetSuite product expertise and pursue relevant Oracle and NetSuite certifications.
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards.

Qualifications

• 8+ years of overall relevant domain experience in ERP, consulting, finance, operations, technology, Hospitality, or related industry environments.
• Strong NetSuite ERP experience, although experience with competing ERP platforms may be considered.
• Experience supporting one or more Hospitality sectors, including Hotels & Resorts, Restaurants & Food Service, Sports Teams & Entertainment organizations, Casinos & Gaming, Clubs & Membership organizations, Event & Venue Management companies, Travel & Tourism businesses, or other guest-centric service organizations.
• Strong understanding of Hospitality business processes, including financial management, multi-entity operations, multi-location operations, procurement, inventory management, food and beverage cost control, revenue operations, workforce management, event operations, guest services, operational reporting, and process improvement initiatives.
• Familiarity with Hospitality technology ecosystems, including Point of Sale, Property Management Systems, reservation platforms, online ordering, ticketing systems, event management platforms, workforce management, payroll, payment processing, CRM, and related integrations.
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance.
• 5+ years of external consulting or customer-facing advisory experience with sustained executive and C-suite interactions.
• Experience defining requirements for complex customizations, integrations, reports, workflows, automations, or business process improvements.
• Proven custom development analysis, design, validation, and testing skills.
• Experience with AI-assisted ERP capabilities, AI-enabled reporting, workflow automation, document capture, operational analytics, forecasting, inventory optimization, or business process optimization initiatives.
• Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
• Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
• Strong communication, facilitation, and executive interaction skills.
• Ability to synthesize business requirements into a coherent story, strategic vision, and practical execution roadmap.
• Passion for driving customer satisfaction and measurable business value.
• Project and/or team leadership experience.
• Finance, accounting, Hospitality operations, restaurant operations, hotel management, food service, event management, sports, entertainment, or venue operations background is a plus.
• NetSuite ERP Consultant or other relevant product certifications are a plus.
• Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise.