Sr Principal Consultant - Construction & Energy - NetSuite Managed Services (ACS)

About the role

The Advanced Customer Support team of Oracle NetSuite Professional Services is seeking a senior-level consultant with Construction & Energy industry expertise.

This role is best suited for someone with experience supporting project-based, asset-intensive, field-service-oriented, or operationally complex businesses such as construction services, engineering/construction firms, energy services, renewables, utilities-adjacent services, industrial services, or oilfield services.

This direct-hire position can be home-office based in most major US and Canadian cities and requires modest to moderate travel, as appropriate.

Responsibilities

• Participate in the identification and documentation of customer NetSuite value gaps using ACS methodology.
• Work with customers to prioritize and remediate high-impact business process gaps.
• Advise Construction & Energy customers on leading practices across project/job lifecycle, project accounting, WIP, change orders, project billing, procurement, inventory, fixed assets/equipment, and field-service operations.
• Define detailed functional requirements for NetSuite configurations, automations, integrations, reporting, and data improvements.
• Partner with Technical Services teams to design, validate, and unit test automations and integrations.
• Help customers adopt AI-assisted process improvements, including reporting summaries, AP/document capture, project health insights, field-service summaries, and operational exception management.
• Use AI tools internally to improve consulting efficiency, including discovery synthesis, requirements drafting, meeting summaries, issue analysis, research, and executive-ready documentation.
• Guide customers on responsible AI adoption, including use-case selection, data quality, validation controls, security considerations, and change management.
• Perform quality reviews of deliverables developed by other team members.
• Continue to increase NetSuite product knowledge and pursue relevant certifications.
• Collaborate with ACS teams including TAMs, Technical Services, Support, SuiteProjects, Field Service, Analytics, and other specialized teams.
• Follow essential internal business processes aligned toward customer success.

Qualifications

• 6+ years of relevant ERP, consulting, operations, finance, or industry domain experience.
• Strong NetSuite ERP experience.
• Experience with Construction, Energy, project-based services, field services, asset-intensive businesses, or operationally complex industries.
• Understanding of project accounting, job costing, WIP, change orders, project billing, procurement, inventory, vendor/subcontractor management, fixed assets, and operational reporting.
• 2+ years of external consulting or customer-facing advisory experience.
• Experience defining requirements for complex customizations, integrations, reports, workflows, or business process improvements.
• Ability to synthesize business requirements into a coherent story, strategic vision, and practical improvement roadmap.
• Strong communication, facilitation, and executive interaction skills.
• Passion for driving customer satisfaction and measurable business value.

Preferred Qualifications

• Experience with SuiteProjects, Project Management, Advanced Revenue Management, Advanced Procurement, Inventory Management, Fixed Assets, Field Service Management, SuiteAnalytics, Analytics Warehouse, Planning & Budgeting, or EPM.
• Experience with AI-assisted ERP capabilities, AI-enabled reporting, document capture, AP automation, process mining, workflow automation, or operational analytics.
• Familiarity with NetSuite AI capabilities such as Text Enhance, Prompt Studio, Narrative Insights, Intelligent Bill Capture, AI Connector Service, or SuiteScript AI APIs is a plus.
• Experience helping customers adopt new technology, including AI, through practical use cases, governance, enablement, and change management.
• Finance, accounting, construction operations, energy services, or project controls background a plus.
• NetSuite ERP Consultant or other relevant product certifications a plus.
• Project and/or team leadership experience.
• Ability to work with teams that include functional, technical, process, organizational change, and customer stakeholders.