Sr Principal Consultant-Advanced Customer Support / Managed Services, Oracle | NetSuite – Products

About the role

The Advanced Customer Support / Managed Services team of Oracle NetSuite Professional Services is seeking a Sr Principal Consultant, ideally with Consumer Goods, Industrial & Equipment, Food & Beverage or Life Sciences industry expertise. Oracle NetSuite's Advanced Customer Support (ACS) organization provides ongoing functional and technical guidance that helps customers continuously optimize and expand their NetSuite investment. Through our SuiteReview methodology and strategic advisory services, ACS partners with customers to identify opportunities, address business challenges, and maximize long-term value from their ERP platform.

Responsibilities

• Lead identification, assessment, and prioritization of opportunities to maximize customer value from NetSuite through ACS's SuiteReview methodology, delivering strategic recommendations and roadmaps to address business process, technology, and organizational gaps
• Serve as a trusted advisor to customer leadership, providing strategic guidance, influencing key business and technology decisions, and driving adoption of leading practices
• Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
• Maintain deep product expertise and pursue relevant Oracle and NetSuite certifications
• Integrate AI-driven tools, methodologies, and Oracle AI capabilities into customer solutions and advisory engagements to drive business value
• Collaborate across ACS, Technical Services, Support, POS, eCommerce, OpenAir, and Platform Technical Services teams to deliver integrated customer solutions
• Drive customer success through consistent execution of ACS methodologies, operational processes, and delivery standards

Qualifications

• 8+ years of overall relevant domain experience in one or more of NetSuite’s core industry markets (e.g. Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, Food & Beverage, Retail, MedTech, R&D/CROs, Pharmaceuticals/BioTech)
• Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, WIP/Routing, Demand Planning, Warehouse and fulfillment
• Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance
• 5+ years external consulting role experience with sustained C-suite interactions
• Experience with defining requirements for complex customizations and integrations
• Proven custom development analysis, design, and testing skills
• Strong communication skills
• Passion for driving Customer satisfaction
• Project and/or team leadership experience
• Finance and/or Accounting professional and/or academic background a plus
• NetSuite ERP Consultant or other relevant product certifications a plus
• Ability to lead and influence cross-functional teams with diverse functional, process, organizational change, and technical expertise
• Ability to synthesize information into a coherent story, strategic vision, and execution roadmap

Range and Benefits

CA: Hiring Range in CAD from: $93,900 - $143,900 per year. US: Hiring Range in USD from: $87,000 - $187,000 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care
• Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance