Sr. Practice Assistant - Radiation Oncology

Mass General Brigham relies on a wide range of professionals to advance our mission as a not-for-profit supporting patient care, research, teaching, and community service. We believe high-performing teams drive groundbreaking medical discoveries and invite you to join us.

About the role

Join a compassionate and dedicated Radiation Oncology team where you'll play a vital role in supporting patients throughout their cancer care journey. As a Sr. Practice Assistant, you'll serve as a primary scheduler for a physician group, coordinating appointments, managing complex patient needs, and ensuring an exceptional patient experience. This fast-paced role requires strong organizational skills, the ability to prioritize a high volume of tasks, and confidence working independently. Following an onsite training period, this position offers a flexible schedule and the opportunity for a hybrid work arrangement based on team needs.

Responsibilities

• Performs administrative functions to support smooth and efficient clinical service and practice operations.
• Performs administrative duties related to patient visits including scheduling, check-in, check-out duties at the highest proficiency level.
• Makes patient appointments and maintains appointment records.
• Assists callers with routine inquiries and triages matters appropriately.
• Processes patient billing forms and scans documents to patient medical record (EPIC).
• Acts as "Super User" for scheduling, registration, and billing systems; provides assistance and training to others in these areas.
• Performs more complex or specialized functions (e.g., surgical scheduling, schedule changes/blocking) at an advanced competency level.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Additional responsibilities as assigned.

Requirements

• High School Diploma or Equivalent required; experience cannot substitute for degree.
• 3-5 years of office experience.

Skills

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards, including filing, copying, scanning, printing, and faxing.
• Ability to use phone systems, manage non-routine calls, and solve routine issues.
• Effective written and verbal communication, including composing/editing emails, memos, and letters.
• Strong time management and organizational skills to manage multiple tasks effectively.
• Ability to proofread and edit written documents.
• Empathetic problem-solver with excellent customer service and communication skills.
• Ability to de-escalate challenging situations and support patients and families during emotionally difficult times.

Benefits

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs designed to celebrate your contributions and support your professional growth.

Pay

$19.37 - $27.71/hourly (Grade 4). Base pay is determined by skills, relevant experience, education, certifications, and other essential factors.

Schedule

• Scheduled Weekly Hours: 40
• Employee Type: Regular
• Work Shift: Day (United States of America)
• Remote Type: Hybrid
• Work Location: 75 Francis Street