Sr Pharmacy Automation Technician

About the Role

This role serves as the primary team member responsible for the administration, operation, maintenance, troubleshooting, and optimization of the Omnicell medication management system as part of the Pharmacy Automation team and as part of the Pharmacy Informatics Community at St. Jude Children's Research Hospital. The position supports automated pharmacy systems used for medication dispensing, packaging, inventory management, and distribution, ensuring that equipment, software, system configurations, and workflows operate accurately, reliably, and efficiently. Given the significant system administration responsibilities of this position, the role also serves as a key liaison between pharmacy staff and engineering and system administration teams outside the department, helping translate operational needs, coordinate issue resolution, and support system enhancements. This role supports pharmacists and other pharmacy personnel while ensuring compliance with regulatory requirements and institutional policies and promoting patient safety.

Responsibilities

• Oversee and support daily operations of pharmacy business applications and serve as a senior liaison for issue triage, system recovery, and hardware/software support in collaboration with internal teams and vendors.
• Coordinate and perform routine and specialized preventive maintenance on department technology solutions, ensuring tasks are completed according to defined service levels.
• Perform functional and safety tests and install new equipment per manufacturer's specifications.
• Troubleshoot complex equipment failures, replace parts or modules, and calibrate to manufacturer's specifications.
• Communicate with vendors, research and clinical staff to solve problems.
• Responsible for orientation and training of new employees.
• Coordinate system upgrades and testing; manage user, device, and system configurations; monitor inventory and system performance; resolve technical and operational issues; and partner with pharmacy, information technology, clinical, engineering, system administration, and vendor teams.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain regular and predictable attendance.
• Consistently meet job expectations, adhere to policies, and deliver quality work while applying St. Jude values and principles.

Qualifications

Education and/or Training:

• High School Diploma required.
• Associates Degree preferred.
• Technical school diploma OR Certification with 4+ years of relevant experience.

Experience:

• 5+ years of relevant experience in related area (e.g., Electronic Technology or Biomedical Engineering).
• Strong knowledge of hospital policies and departmental procedures.
• Proficient as an end-user of pharmacy software required.
• Experience designing and/or managing databases required.
• Extensive experience with both Omnicell and Epic is strongly preferred.

Licensure and Certification

• Registration of Pharmacy Technician License with the State of Tennessee required.
• Pharmacy Technician Certification by the Pharmacy Technician Certification Board required.
• Apexus Certified Expert and Pharmacy Basic Life Support preferred.

Pay

$70,720 - $126,880 per year.

Benefits

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