Sr Personal Banker

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

Senior Personal Banker

• Understands the business model and engages appropriate business unit subject matter experts to explore potential opportunities with the client.
• Provides maintenance and holistic advice on assigned relationships by identifying client needs.
• Executes and/or submits client account servicing activities within appropriate time frames, including but not limited to processing wires and fund transfers, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues.
• Proactively communicates with Relationship Management and National Client Support Services teams, as appropriate, to obtain necessary information to properly execute the requested activity.
• Handles paying and receiving activities, including cash transactions and daily balancing activities.
• Fully understands and adheres to all Wealth Management Lobby Banking Operations policies and procedures, as documented in internal database.
• Maintains strong knowledge of the various business applications critical to client and account servicing, including online tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems to maintain the highest standards of service.
• Demonstrates expertise in setting up all types of client accounts and services.
• Reviews documentation for completeness and follows through to avoid documentation deficiencies relating to deposit accounts.
• Follows Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, escalating any issues and/or concerns to management.
• Maintains strong knowledge of the various business applications critical to client and account servicing, including online tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems to maintain the highest standards of service.
• Serves as a mentor to fellow Personal Bankers, providing guidance and support as needed.
• Shares deposit-area expertise and supports cross-training as designated by the Team Leader/Manager.

Key Responsibilities

• Understands the business model and engages appropriate business unit subject matter experts to explore potential opportunities with the client.
• Provides maintenance and holistic advice on assigned relationships by identifying client needs.
• Executes and/or submits client account servicing activities within appropriate time frames, including but not limited to processing wires and fund transfers, opening and closing accounts, maintaining accurate and complete account records, imaging documents, and researching client issues.
• Proactively communicates with Relationship Management and National Client Support Services teams, as appropriate, to obtain necessary information to properly execute the requested activity.
• Handles paying and receiving activities, including cash transactions and daily balancing activities.
• Fully understands and adheres to all Wealth Management Lobby Banking Operations policies and procedures, as documented in internal database.
• Maintains strong knowledge of the various business applications critical to client and account servicing, including online tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems to maintain the highest standards of service.
• Demonstrates expertise in setting up all types of client accounts and services.
• Reviews documentation for completeness and follows through to avoid documentation deficiencies relating to deposit accounts.
• Follows Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, escalating any issues and/or concerns to management.
• Maintains strong knowledge of the various business applications critical to client and account servicing, including online tools, and seeks to expand knowledge of the latest enhancements to Northern Trust partner and client technology and/or systems to maintain the highest standards of service.
• Serves as a mentor to fellow Personal Bankers, providing guidance and support as needed.
• Shares deposit-area expertise and supports cross-training as designated by the Team Leader/Manager.

Preferred/required Qualifications

• Knowledge of banking operations, products, and services (acquired through related work experience), preferred.
• Knowledge of federal regulations and banking guidelines (acquired through related work experience or formal training).
• Strong analytical, problem-solving, and organizational skills to identify, research, and/or resolve requests and manage conflicting priorities and workflow.
• Ability to think critically and work well independently and as part of a team.
• Strong verbal and written communication skills.
• 3–5 years of related experience.

Salary Range

$64,170 - 102,810 USD

Salary range is a good faith estimate of base pay.

Benefits

• Retirement benefits (401k and pension)
• Health and welfare benefits (medical, dental, vision, spending accounts and disability)
• Paid time off
• Parental and caregiver leave
• Lifetime life & accident insurance
• Other voluntary and well-being benefits
• Discretionary bonus program that may include an equity component

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.