Sr. Patient Service Representative Garrity

About the role

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. As a Senior Patient Service Representative, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs.

Responsibilities

• Check in patients for appointments and collect patient co-pays.
• Answer telephones, take accurate messages, and schedule appointments.
• Check insurance eligibility and utilize our electronic record system to verify and update patient demographic information.
• Post and balance payments collected.
• Provide excellent customer service, ensuring patients are informed and well cared for while waiting for their appointment.
• Assist in mentoring Patient Service Representatives and support the Lead PSR with leadership duties.
• Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follow HIPAA regulations.
• Maintain operations by following policies and procedures and report needed changes.
• Acknowledge and greet patients immediately, providing a positive customer service experience.
• Register patients for appointments and complete paperwork.
• Keep patient appointments on schedule by notifying the provider of patient’s arrival.
• Collect, record, and communicate patient responsible balances for visits, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance paperwork.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Handle multiple telephone lines effectively and politely per clinic standards.
• Update patient personal and insurance information, and notify patients to bring insurance cards, identification, and co-payment to appointments.
• Process incoming and outgoing referral requests.
• File incoming medical reports and correspondence.
• Assemble new patient medical records in accordance with policies and procedures.
• Receive, process, and document referral requests to and from the office.

Requirements

• Two or more years of experience in a medical office setting preferred.
• Electronic health record (EHR) experience required.
• Medical terminology required.
• Experience with process improvement or lean philosophy preferred.
• Must be proficient in the requirements of the Patient Service Representative role.

Benefits

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available.

About Saint Alphonsus

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. We are committed to recruiting and retaining a diverse staff reflective of the communities we serve.