Sr. Patient Service Representative Garrity

About the Role

As a Senior Patient Service Representative at Saint Alphonsus Health System, you will work in conjunction with physicians and clinical staff to take care of patients’ administrative needs. You will assist in mentoring Patient Service Representatives and support the Lead PSR with leadership duties.

Responsibilities

• Check in patients for appointments and collect patient co-pays.
• Answer telephones, take accurate messages, and schedule appointments.
• Check insurance eligibility and verify/update patient demographic information using our electronic record system.
• Post and balance payments collected.
• Provide excellent customer service, ensuring patients are informed and well cared for while waiting for their appointment.
• Assist in mentoring Patient Service Representatives and support leadership duties.
• Know, understand, incorporate, and demonstrate the organizational Mission, Core Values, and Vision.
• Protect patients’ rights by maintaining confidentiality of personal and financial information and follow HIPAA regulations.
• Register patients for appointments and complete necessary paperwork.
• Keep patient appointments on schedule by notifying the provider of patient’s arrival.
• Collect, record, and communicate patient responsible balances for visits, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance paperwork.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments.
• Handle multiple telephone lines effectively and politely per clinic standards.
• Update patient personal and insurance information, and notify patients to bring necessary documents.
• Process incoming and outgoing referral requests.
• File incoming medical reports and correspondence.
• Assemble new patient medical records in accordance with policies and procedures.

Requirements

• Two or more years of experience in a medical office setting (preferred).
• Electronic health record (EHR) experience (required).
• Medical terminology (required).
• Experience with process improvement or lean philosophy (preferred).
• Proficient in the requirements of the Patient Service Representative role.

Benefits

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities.