Sr. Patient Service Rep, Full Time, First Shfit

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world.

Location

Cincinnati, OH, United States

Responsibilities

• Greets and registers patients for diagnostic procedures.
• Answers telephone and directs calls to appropriate areas.
• Trains co-workers on an as-needed basis.
• Verifies complete and accurate patient information in registration.
• Enters physicians orders into Last Word or other systems, prepares daily schedules as appropriate.
• Schedules department procedures in systems used and relays exam preparation instructions as appropriate.
• Assists the physician in documenting notes and in doing orders and prescriptions by setting them up in the Electronic Medical Record. All documents, prescriptions, and orders will be pended to the physician to review, edit, and sign as appropriate.
• Completes patient tracking and record keeping in accordance with established protocols.
• Maintains appropriate records as needed.
• Participates in quality assurance and documentation activities through verifying and maintaining complete and accurate demographic data.
• Participates in corporate compliance activities in accordance with established institutional, state, and regulatory requirements.
• Acts as the practice advocate for patients, physicians, visitors, and employees regarding front desk information and patient flow.
• Coordinates updating insurance changes or adding new insurance information into the appropriate registration fields.
• Verifies insurance/referral information on file in EPIC or other systems used and identifies those that need new updates.
• Acts as liaison with clinical secretaries, nurses, credentialing staff for practice issues and those issues affecting patient flow and registration.
• Collaborates with Practice Manager to develop ongoing training for the Patient Service Representatives.
• Performs other duties as assigned.

Requirements

• High school diploma or GED (Required)
• One to two years experience in Healthcare customer service