Sr Clinical Services Specialist, Surgery, Full Time, First Shift

Patient Population

Engages in population appropriate communication. Has knowledge of growth and development milestones and tasks. Gives clear instructions to patients/family regarding treatment. Involves family/guardian in the assessment, initial treatment and continuing care of the patient. Identifies any physical limitations of the patient and deploys intervention when necessary. Recognizes and responds appropriately to patients/families with behavioral health problems. Interprets population related data and plans care appropriately. Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms. Performs treatments, administers medication or operates equipment safely. Recognizes and responds to signs/symptoms of abuse or neglect.

Responsibilities

• Improves and maintains department standards
• Establishes, maintains, and audits patient satisfaction information and data to improve patient satisfaction initiatives
• Investigates patient satisfaction discrepancies and makes recommendations to resolve and ensure future discrepancy is not repeated
• Audits and analyzes departmental processes and systems to ensure accuracy and all tasks are being carried out appropriately
• Acts as Subject Matter Expert for department within scope of practice
• Maintains department goals and or tasks to keep them on schedule and help implement them
• Updates departmental policies and procedures, maintains records, and distributes to staff
• Clinical Coordination
• Coordinates and leads the work of designated staff, manages staff activities to meet departmental objectives related to patient care provided in the clinical area
• Clinical Coordination
• Clinical Coordination
• Operational Handling
• Handles escalation of complaints and inquiries from patients and staff using exemplary customer service skills
• Maintains department huddle boards for goals and metrics
• Operational Handling
• Operational Handling
• Operational Handling
• Administrative
• Responsible for inventory control of office supplies
• Responsible on scheduling and overseeing office equipment maintenance
• Assists with chart preparation and any other clinic related paperwork
• Assists with office administrative duties that may include (but not all inclusive): answering phones, calendar management, copying, faxing, mailing, scheduling meetings/appointments
• Create reports to review and maintain enterprise standards
• Other Duties
• Other duties as assigned

About the Role

Join our team to BE UC Health. Be Extraordinary. Be Supported. Be Hope. Apply Today!

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering. As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.