Clinical Services Specialist, General Surgery, Full Time, First Shift

Responsibilities

• Engages in population appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment and continuing care of the patient.
• Identifies any physical limitations of the patient and deploys intervention when necessary.
• Recognizes and responds appropriately to patients/families with behavioral health problems.
• Interprets population related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from, unique psychological needs or those associated with religious / cultural norms.
• Performs treatments, administers medication or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.
• Answers the telephone and directs to correct person if needed.
• Manages Outlook Calendar for providers within the clinic.
• Communicates with patients via phone and in person regarding scheduling related matters.
• Manages office incoming mail.
• Prepares charts/Obtains records for upcoming clinic.
• Prepares FMLA/Disability paperwork per provider direction.
• Points of contact for ordering supplies and inventory control within the clinic.
• Trains new employees/internal transfers when needed.
• Schedules and coordinates patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manages O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conducts pre-visit screenings.
• Documents and communicates cancellations and time changes.
• Helps review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.
• Aids providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR).
• Maintains the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Tracks, obtains, and follows up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.
• Verifies complete and accurate patient information during registration as well as collects co-pay.
• Relays exam preparation instructions as needed.
• Places reminder calls for already scheduled patients and notes any cancellations to open up additional clinic spots for incoming requests.
• Creates EPIC accounts for patients.
• Completes any required documentation.
• Performs pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.

Qualifications

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About UC Health: UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching—a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

UC Health is an EEO employer.