Clinical Services Specialist, Full Time, First Shift

Patient Population

• Engages in population-appropriate communication.
• Has knowledge of growth and development milestones and tasks.
• Gives clear instructions to patients/family regarding treatment.
• Involves family/guardian in the assessment, initial treatment, and continuing care of the patient.
• Identifies and responds appropriately to patients/families with behavioral health problems.
• Interprets population-related data and plans care appropriately.
• Identifies and responds appropriately to different needs resulting from unique psychological needs or those associated with religious/cultural norms.
• Performs treatments, administers medication, or operates equipment safely.
• Recognizes and responds to signs/symptoms of abuse or neglect.

Responsibilities

• Answer telephone and direct to correct person if needed.
• Manage Outlook Calendar for providers within the clinic.
• Communicate with patients via phone and in person regarding scheduling related matters.
• Prepare charts/Obtain records for upcoming clinic.
• Prepare FMLA/Disability paperwork per provider direction.
• Point of contact for ordering supplies and inventory control within the clinic.
• Train new employees/internal transfers when needed.
• Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manage OR block time with providers Outlook calendar if applicable based on department guidelines.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes.
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.
• Audit patient records/registration for insurance billing and compliance.
• Verify complete and accurate patient information during registration as well as collect co-pay.
• Relay exam preparation instructions as needed.
• Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests.
• Create EPIC accounts for patients.
• Perform pre-authorizations and pre-certifications when needed.
• Registration, pre-registration, greeting, and sign in of patients.

Qualifications

• Minimum Required: High School Diploma or GED.
• Preferred: Associates Degree.
• Minimum Required: 2 Years equivalent experience.
• Preferred: 3 - 5 Years equivalent experience.
• Required Skills and Knowledge: Excellent customer service skills; Ability to multitask and work independently; Excellent interpersonal skills; Ability to train others as needed.