Sr Site Specialist - 1st Shift

About the role

We are seeking a dynamic and enthusiastic Order Support Customer Care representative to join our team. This role involves running reports, investigating order issues, assisting customers with inquiries, and maintaining a positive customer experience. The ideal candidate will thrive in a fast-paced environment and enjoy working both in the office and remotely.

Responsibilities

• Run reports and investigate order issues to ensure timely and accurate order processing.
• Assist customers with their inquiries via phone, email, and chat platforms.
• Provide exceptional customer service to ensure customer satisfaction and loyalty.
• Resolve customer complaints and inquiries efficiently and effectively.
• Communicate regularly with internal teams to ensure smooth order flow and customer satisfaction.
• Maintain a positive and professional demeanor at all times.

Requirements

• High school diploma or equivalent.
• Experience in customer service or a related field preferred.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Basic computer skills, including proficiency with Microsoft Office applications.
• Flexibility to work in an office setting and remotely.

Qualifications

• Passion for science and technology.
• Desire to contribute to a mission-driven organization.
• Ability to handle customer inquiries and resolve issues promptly.
• Positive attitude and strong interpersonal skills.

Skills

• Excellent communication skills.
• Attention to detail.
• Problem-solving abilities.
• Customer service orientation.

Benefits

• Competitive compensation package.
• Flexible work schedule.
• Professional development opportunities.
• Health and wellness programs.
• Employee discounts on Thermo Fisher products.

Pay

Compensation is commensurate with experience.

Schedule

The position offers a flexible schedule to accommodate your needs.

Accessibility/Disability Access

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.