Sr Patient Access Rep

About the role

We provide excellent customer service to patients and guests, whether via telephone or in person. Our role involves effectively communicating with patients throughout their medical experience, explaining insurance benefits, collecting payments, and resolving any issues that arise.

Responsibilities

• Explains insurance benefits and collects co-pays, deductibles, and self-pay portions due, and informs the patient of their financial responsibility.
• Researches and resolves complaints regarding customer service, registration, authorization, or scheduling.
• Maintains and monitors team productivity and accuracy, addressing any issues that arise.
• Monitors team member productivity and accuracy, and works with team members on any issues identified.
• Adapts behavior to the specific patient population, including respecting privacy, adapting explanations of services or procedures, and requesting permissions.

Requirements

• High School diploma or equivalent.
• Associates degree preferred.
• Minimum of 3 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.

Qualifications

• Computer skills and dexterity required for data entry and retrieval of patient information.
• Proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Strong interpersonal skills.