Sr Patient Access Representative

About the role

This job provides excellent customer service to patients and guests whether via telephone contact or in person and effectively communicates with patients throughout their medical experience.

Responsibilities

• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due, and informs patient of financial responsibility.
• Researches and resolves any issues impeding the efficient and effective registration of accounts; working with team on quality assurance scores to improve accuracy and by monitoring the workqueues for those accounts.
• Resolves complaints regarding customer service, registration, authorization or scheduling.
• Maintains productivity and accuracy: meets all department productivity and accuracy goals and maintains records documenting activity.
• Maintains team member productivity/accuracy and works with team members on any issues identified.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Requirements

Education Required - High School diploma or equivalent; additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications. Work Experience Preferred - Associates degree Required - Minimum of 3 years of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.

Qualifications

Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Skills

Computer skills and dexterity required for data entry and retrieval of patient information. Proficient with Windows-style applications and keyboard. Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process. Strong interpersonal skills.

Benefits

N/A

Pay

N/A

Schedule

N/A