Sr. Parts & Customer Support Coordinator

At Hoshizaki, our people drive our success, and our core values of Transparency, Compliance, Trust, and Collaboration (TCTC) shape a culture of teamwork, learning, and growth. Headquartered in Peachtree City, GA, with a facility in Griffin, GA, we manufacture high-quality commercial foodservice equipment including ice machines, refrigerators, freezers, prep tables, and display cases. With more than 400 “Georgia Made” products and a strong focus on innovation, sustainability, and ENERGY STAR® performance, our equipment is trusted globally for its reliability and long-term value.

About the Role

If you take pride in accuracy, ownership, and seeing things through, this role offers a high level of accountability in a small, tight-knit warehouse team. As a Warehouse Coordinator, you’ll play a critical role in ensuring every part and product is accurately received, tracked, and shipped. Your work directly impacts customer deliveries, inventory accuracy, and day-to-day warehouse flow. This is a hands-on role where you’ll be expected to independently manage responsibilities, identify and resolve discrepancies, and support both operational and administrative warehouse needs. You’ll also serve as a key backup resource for warehouse processes when needed, making reliability and attention to detail essential.

Location: 29330 Union City Blvd, Union City, CA 94587

Responsibilities

• Maintain high inventory accuracy (>95% service parts / 100% finished goods) through disciplined cycle counts and reconciliation
• Process and verify outbound shipments accurately and on time using UPS, LTL, and other approved carriers
• Take ownership of shipping, receiving, and inventory discrepancies—investigating root causes and resolving issues quickly
• Ensure ERP/system records are consistently accurate for all warehouse transactions, including non-sellable inventory
• Support cycle counts, audits, and stock monitoring to prevent shortages and protect service levels
• Keep warehouse areas organized, safe, and operating efficiently
• Serve as a dependable resource for warehouse processes and administrative support when coverage is needed

Requirements

• High school diploma or GED required
• 5 years of warehouse, shipping/receiving, or inventory control experience
• Experience with cycle counts, inventory reconciliation, and shipping documentation
• Ability to safely operate forklifts and material handling equipment
• Experience using ERP systems and basic Microsoft Office tools
• Strong attention to detail with a high level of accuracy and accountability
• Ability to work independently in a small-team environment with high ownership expectations
• Experience in manufacturing or distribution environments required
• Familiarity with UPS, FedEx, and LTL shipping processes required
• Strong communication skills with internal and external customers
• Ability to work in a fast-paced environment with shifting priorities
• Proven team mindset with willingness to support cross-training and continuous improvement

Why You’ll Love Working Here

In this environment, your work directly drives customer delivery performance and inventory integrity. You’ll operate with a high level of independence in a culture built on shared standards and mutual accountability, where your contributions have a clear and ongoing impact on daily operations and long-term success.

Pay

The hourly range for this position is $24.00–$28.00, plus eligibility for a bonus opportunity with annual payouts distributed in three installments. This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity.

Benefits

• Childcare incentives
• Affordable medical, dental, and vision insurance
• Life, accident, and disability coverage
• Flexible Spending Account (FSA)
• 401(k) plan with company match
• Paid time off and company holidays
• Tuition reimbursement and career growth opportunities
• Safe, climate-controlled workplaces
• Uniforms provided
• Employee discounts and wellness programs