Sr. Parts & Customer Support Coordinator

Role Overview

If you take pride in accuracy, ownership, and seeing things through, this role offers a high level of accountability in a small, tight-knit warehouse team. As a Warehouse Coordinator, you’ll play a critical role in ensuring every part and product is accurately received, tracked, and shipped. Your work directly impacts customer deliveries, inventory accuracy, and day-to-day warehouse flow. This is a hands-on role where you’ll be expected to independently manage responsibilities, identify and resolve discrepancies, and support both operational and administrative warehouse needs. You’ll also serve as a key backup resource for warehouse processes when needed, making reliability and attention to detail essential.

Responsibilities & Key Performance Indicators

• Maintain high inventory accuracy (>95% service parts / 100% finished goods) through disciplined cycle counts and reconciliation
• Process and verify outbound shipments accurately and on time using UPS, LTL, and other approved carriers
• Take ownership of shipping, receiving, and inventory discrepancies—investigating root causes and resolving issues quickly
• Ensure ERP/system records are consistently accurate for all warehouse transactions, including non-sellable inventory
• Serve as a dependable resource for warehouse processes and administrative support when coverage is needed

Qualifications

• High school diploma or GED required
• 5 years of warehouse, shipping/receiving, or inventory control experience
• Experience with cycle counts, inventory reconciliation, and shipping documentation
• Ability to safely operate forklifts and material handling equipment
• Experience using ERP systems and basic Microsoft Office tools
• Strong attention to detail with a high level of accuracy and accountability
• Able to work independently in a small-team environment with high ownership expectations
• Experience in manufacturing or distribution environments required
• Familiarity with UPS, FedEx, and LTL shipping processes required
• Strong communication skills with internal and external customers
• Experience working in a fast-paced environment with shifting priorities

Why You’ll Love Working Here

In this environment, your work directly drives customer delivery performance and inventory integrity. You’ll operate with a high level of independence in a culture built on shared standards and mutual accountability, where your contributions have a clear and ongoing impact on daily operations and long-term success.

Salary & Benefits

The Hourly range for this position is $[24.00]– $[28.00], plus eligibility for a bonus opportunity with annual payouts distributed in three installments. This range is a good faith estimate of what Hoshizaki America expects to pay for this position. Actual compensation may vary based on experience, education, skills, and internal equity.

• Benefits include childcare incentives, affordable medical, dental, and vision insurance, life, accident, and disability coverage, a Flexible Spending Account (FSA), a 401(k) plan with company match, paid time off and company holidays, tuition reimbursement and career growth opportunities, safe, climate-controlled workplaces, uniforms provided, employee discounts and wellness programs.