Customer Support Specialist - Parts

About the role

The Customer Support Specialist - Parts will provide parts service and support information to Pierce Manufacturing authorized dealer organizations. This role will also participate actively in the streamlined process that enables Customer Service to provide support from beginning to end with an improved customer satisfaction rating. They will foster a positive working relationship and effective communication with internal personnel, dealer representatives, and the customer to provide quality service in a timely manner. They will work to achieve company goals, utilize effective communication, and support all aspects of customer service in everyday business activities.

Responsibilities

• Review truck Bill of Materials, identify, and supply accurate information in order for another to maintain or repair our products in a timely manner.
• Coordinate information, parts, or service requirements with outside sources to the satisfaction of our customers.
• Assist in the investigation of customer complaints or escalated, unresolved issues.
• Attend and actively participate in departmental meetings to assist in determining the best course for the department to be successful and provide an environment for learning.
• Engage with other departments within the organization to build positive relationships and resolution to reoccurring issues and/or issues that may arise.
• Support internal department sales goals.
• Provide information and support to dealer organizations to procure promotional items.
• Document dealer inquiries and necessary information within the call tracking system thoroughly.
• Partake in training opportunities to develop skills to better understand Oshkosh Corporation's products, current technology and/or product available to the field; as well as personal growth opportunities to excel at providing customer support.

Requirements

• Bachelor’s Degree in Business Administration, Communications, Marketing, or Related field with 2 years of relevant experience.
• OR 8 years equivalent experience.

Standout Qualifications

• One plus years experience working with automotive or heavy-duty parts.

Pay

$51,400.00 - $79,200.00