Sr. Operations Supervisor

Responsibilities

• Supervise and lead 1st shift operations team, including supervisors and hourly employees
• Supervise production and technical activity of production lines
• Monitor departmental performance metrics to ensure production requirements are met
• Provide the first level of support for any escalated issue during work shifts
• Train, motivate, and support staff in all areas of company and departmental procedures and expectations
• Coach and council employees on performance deficiencies and documents as required
• Provide positive reinforcement and encouragement when performance is on target
• Complete employee attendance and payroll requirements
• Prepare and administer daily performance feedback and reporting as required
• Foster a culture of accountability, engagement, and teamwork
• Ensure daily production goals are met or exceeded
• Monitor workflow and adjust resources as needed to maintain efficiency
• Implement and enforce company policies, procedures, and safety standards
• Maintain high-quality standards and compliance with customer requirements
• Review and analyze Pareto charts and other quality metrics to drive improvements
• Support audits and ensure zero non-conformances
• Identify process improvement opportunities and implement solutions
• Collaborate with other shifts and departments to ensure consistency and best practices
• Prepare and deliver shift performance reports to management
• Communicate effectively with corporate program managers and other stakeholders

Requirements

• Proven technical aptitude
• Excellent interpersonal skills with the ability to motivate employees
• Proactive problem solving ability
• Strong organizational and follow-up skills
• Excellent analytical, written, and verbal communication skills
• The ability to manage multiple tasks
• The ability to interact with and coach team members to production goals
• Excellent attention to detail
• Good PC skills with experience in Word and Excel applications
• The ability to interact professionally with the customer in written and verbal communications
• SAP Experience
• Lever, Six sigma and continuous process improvement knowledge and experience
• Strong problem solving skills
• Availability to work a flexible schedule as needed, including planned and unplanned overtime which may include weekends
• Create and monitor KPIs as well as exceed KPIs
• Manage inventory control processes and drive quality through the operation
• Must lift objects of various shapes, sizes and weights
• Be able to stand, sit or walk for extended periods of time
• Tolerate hot or cold warehouse environments

Qualifications

• 2-5+ years leadership experience required, preferably in a high volume, fast paced, fulfillment environment
• Technical degree or certification preferred