Sr. Operations Quality Analyst (CA)

The Senior Billing Quality Analyst serves as a critical control point across the Opportunity-to-Cash (O2C) lifecycle, ensuring billing accuracy, compliance, and operational efficiency. This role combines pre-invoice validation, post-billing audit, and analytical review to detect discrepancies, prevent revenue leakage, and drive continuous process improvement.

Responsibilities

• Perform pre-invoice validation of orders, contracts, pricing, and billing schedules

• Conduct post-invoice audits of billing transactions and accounts receivable

• Investigate billing discrepancies and identify root causes

• Validate product configurations, SKUs, and entitlements

• Identify billing risks and data inconsistencies

• Partner cross-functionally to resolve issues

• Develop and enforce billing quality standards

• Track and report KPIs including billing accuracy and error rates

• Build dashboards and analytical reports

• Lead process improvement initiatives

• Support system implementations and testing

• Identify automation and AI opportunities in billing

• Ensure compliance with policies and audit requirements

• Provide training and mentorship to team members

Qualifications

• Associate's Degree (AA) in Business Administration or related field, or equivalent work experience

• Experience auditing contracts, pricing, and billing terms

• Experience in MSP, SaaS, or services-based environments

• Exposure to subscription or usage-based billing models

• Attention to detail

• Working knowledge of ERP, PSA, or billing systems

• Advanced analytical skills

Remote

Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Benefits

• Comprehensive benefits package including medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match.

• Unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP).

• Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles.