Sr. Operations Analyst

Responsibilities

• Serve as the launchpad for a customer experience like no other, setting the tone from day one and raising the bar for every interaction that follows;
• Onboard new customers into Grapevine’s procurement platform, owning the process end-to-end, ensuring a seamless adoption of the product;
• Manage several critical projects simultaneously, ruthlessly prioritizing and reprioritizing each day to keep the highest-impact work moving;
• Build new tools and reports in Excel/Sheets to create repeatable, accurate data operations;
• Collaborate cross-functionally with Sales and Customer Success to optimize procurement outcomes;
• Conduct analyses and create playbooks that will continue driving down pricing for customers.

Qualifications

• 3–6 years of experience in a high-velocity environment, startup operations, investment banking, management consulting, or a similarly fast-paced setting;
• Demonstrated ability to manage several critical projects at once without dropping the ball;
• You thrive in environments where priorities shift fast — you can recalibrate on the fly without losing momentum or letting things slip;
• You’re highly organized, can execute a pre-existing playbook, and have the discretion to know when to change it;
• You’re a wizard in Excel/Sheets;
• You’re quick on your feet;
• You have an unmatched standard of excellence and urgency to deliver.

Nice to Have

• Prior experience in implementations, project management, or running complex customer onboarding work streams;
• Experience in med-surg supplier/GPO contracts or Sales for a med-surg supplier or GPO;
• Prior work at an early-stage tech company;
• Familiarity with healthcare procurement workflows.

What we offer

• Annual base salary of $90,000 – $120,000, representing Ops Level 3–4;
• Equity commensurate with the level of hire;
• Full-paid premiums for health, dental, and vision insurance;
• A team of sharp people who work incredibly hard to build a company that will fundamentally change healthcare.

Schedule

This role is 5 days on-site in Tribeca, NYC.