Sr. Quality Analyst

Responsibilities

• Lead the QA Strategy, including the governance plan and support plan for a portfolio of technical assets
• Ensure that projects meet acceptance standards designed by you and agreed upon with the business
• Create all test materials, e.g. test cases, test scripts, test data, support documentation, etc.
• Be an active participant in defect management, issue resolution, production deployment & release, and end-user training
• Collaborate with the internal Business Management team to understand customer goals and translate them into requirements and QA artifacts
• Provide technical support, troubleshooting, triaging, & guidance to internal teams
• Drive automation testing initiatives and improve coverage
• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives)
• Mentor junior QA analysts and provide technical guidance
• Provide QA metrics, reports, and release readiness assessments

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or related field or equivalent experience
• 5 years of relate expereience
• Proven knowledge of QA methodologies, tools, and processes
• Experience writing clear, concise, & comprehensive test plans & cases
• Experience with web-based testing browsers: Chrome, Firefox, Mozilla, Internet Explorer, Safari
• Experience with testing Android and/or Apple mobile platforms
• Experience with accessibility testing
• Experience with defect tracking tools
• Knowledge of SQL and database validation
• Experience working in Agile/Scrum environments
• Familiarity with CI/CD tools (Jenkins, Azure DevOps, GitHub Actions)
• Comprehensive skills in Microsoft Office applications, including Visio & SharePoint