Sr. Office Experience Manager New York, New York

About the role

The People Team at Pendo is responsible for the full employee journey, starting from the moment someone walks through the front door. The Office Experience team manages the day-to-day operations of the New York office, collaborating with the global office experience team to maintain a consistent, high-quality presence across all Pendo locations. This role is highly visible and deeply cross-functional, requiring interaction with new hires, executive leadership, and various departments.

Responsibilities

• Own day-to-day office operations: manage reception coverage, greet and direct guests, handle mail and shipping, receive deliveries, and ensure the front-of-house experience is consistently professional and welcoming.
• Manage facility vendors and maintenance requests end-to-end, create work orders, track project status, communicate with stakeholders, and keep budgets accurate and on time.
• Keep community spaces, conference rooms, and call booths orderly and well-stocked; proactively address wear and tear before it becomes a problem.
• Plan and execute company events, community meetings, and special projects, including post-hours events from initial direction through setup, execution, and cleanup.
• Care for new hires on day one, including presentations, equipment distribution, and catering; support offboarding logistics including equipment collection and shipping.
• Partner with the global office experience team to coordinate cross-office communication, meetings, events, and employee travel — maintaining a consistent standard across all Pendo locations.
• Work closely with Executive, IT, People, Marketing, and Revenue teams to support office logistics, visitor management, parking, and special project requests as they arise.

Requirements

• 5+ years of experience in office management, employee programming, event planning, hospitality, facilities, or community partnerships.
• Exceptional customer service instincts; proactive, professionally warm, and build strong cross-functional relationships at every level of the organization.
• Strong organizational and data tracking skills; comfortable managing multiple projects, vendors, and budgets simultaneously without dropping anything.
• Excellent written and verbal communication; can engage clearly and appropriately with everyone from ICs to executive leadership, and have excellent professional discretion.
• The ability to prioritize and execute under pressure, staying composed and effective when multiple things demand your attention at once.

Qualifications

• Must be legally authorized to work in the United States without current or future sponsorship.

Skills

• Genuinely AI-curious; using AI tools for more than a chat; faster, sharper, and more prolific because of it; bringing that energy to everything from vendor communications to facility data tracking and event planning at scale.

Benefits

Huge benefits package including $0 premium options, strong 401(k) match, equity, and flexible time off. The expected salary range for this role to be performed in New York, NY is $97,000 – $120,000. Individual pay decisions, including offers made within and over the expected range, are based on a number of factors including qualifications, experience level, skillset, and balancing internal equity relative to peers at the company.