Sr Mobile Expert, Experience | Bilingual Spanish

Job Responsibilities

• Sells appropriate products, features, and services based on customer needs.
• Resolves customer pain points in one interaction utilizing in-store systems and digital tools.
• Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
• Consistently leverages digital tools in interactions and onboarding.
• Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED (Required)
• - Retail: 12+ mos. Neighborhood Mobile Expert
• - Care: Elite Expert, Account Care
• - Care: Elite Expert, Technical Care

Knowledge, Skills and Abilities

• Customer Service Strong customer service skills: Passion, integrity, and energy necessary to create and dynamic work environment necessary to deliver a world class shopping experience (Required)
• Retail Sales Retail experience in high volume environment and ability to work in varied environments (Required)
• Detailed Organization Strong organization, multi-tasking, versatility, communication, and attention to detail (Required)
• Training Acclimate local Retail Sales Associates and Partner Sales Associates to unique event environment (Required)
• Mathematics Consistent accuracy with basic math and proficient use of a calculator is required (Required)
• Pass certification and quarterly re-certification process. (Required)

Licenses and Certifications

• At least 18 years of age
• Legally authorized to work in the United States

Travel

No

DOT Regulated

No

Safety Sensitive Position

No

Hourly Base Pay

$29.00

Annualized Incentive Target

$7,200

Benefits

T-Mobile USA, Inc. offers a comprehensive benefits package including medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Drug-Free Workplace

T-Mobile maintains a drug-free workplace.