Mobile Expert, Bilingual

Job Responsibilities

• Serving and selling to our customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• PARTNERS WITH T-MOBILE EMPLOYEES ACROSS CHANNELS, INCLUDING BUSINESS AND CUSTOMER SERVICE

Education and Work Experience

• High School Diploma/GED (Required)
• Less than 2 years 30 days T-Mobile Mobile Associate experience (Preferred)
• Less than 2 years 6 months of customer service and/or sales experience, Retail environment (Preferred)

Knowledge, Skills and Abilities

• Change Agility (Required)
• Communication (Required)
• Customer Service (Required)
• Engaging People (Required)
• Sales (Required)
• Teamwork Orientation (Required)

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Hourly Base Pay: $19.50
Annualized Incentive Target: $18,000

Schedule

Travel Required (Yes/No): No
DOT Regulated (Yes/No): No
Safety Sensitive Position (Yes/No): No