Mobile Expert, Bilingual

About the role

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services, obsess over the connected world, and thrive in a fast‑paced environment where technology innovations, customer needs and the retail experience continuously evolve. They build meaningful connections with customers, uncover needs, and educate, demonstrate, and recommend device and service solutions while meeting performance targets for sales, customer experience, and quality of sale metrics.

Responsibilities

• Serve and sell to customers while providing a best‑in‑class experience and building loyalty.
• Consistently leverage digital tools in interactions and onboarding.
• Complete training on T‑Mobile in‑store experience, new skills and processes, and system knowledge.
• Make the most of shift time by seeking information between customers and learning about wireless and technology innovations.
• Partner with T‑Mobile employees across channels, including business and customer service.

Education and Experience

• High School Diploma/GED (required).
• Less than 2 years 30 days T‑Mobile Mobile Associate experience (preferred).
• Less than 2 years 6 months of customer service and/or sales experience in a retail environment (preferred).

Skills and Abilities

• Change Agility (required)
• Communication (required)
• Customer Service (required)
• Engaging People (required)
• Sales (required)
• Teamwork Orientation (required)
• At least 18 years of age
• Legally authorized to work in the United States

Travel: Not required.

Pay

• Hourly base pay: $18.00
• Annualized incentive target: $18,000 (actual earnings vary based on performance and full‑time status).
• All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.
• Eligibility for an annual stock grant as an employee‑owner.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Employee stock grants and employee stock purchase plan.
• Paid time off and up to 12 paid holidays (approximately 4 weeks for new full‑time employees, 2.5 weeks for new part‑time employees).
• Paid parental and family leave, family‑building benefits, and back‑up care.
• Enhanced family support, childcare subsidy, tuition assistance, and college coaching.
• Short‑ and long‑term disability, voluntary AD&D, accident, life, disability, and long‑term care insurance.
• Mobile service and home internet discounts.
• Pet insurance, commuter and transit program access.