Sr. Mobile Expert, Bilingual preferred

Job Responsibilities

Sells appropriate products, features, and services based on customer needs.

Resolves customer pain points in one interaction utilizing in-store systems and digital tools.

Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.

Consistently leverages digital tools in interactions and onboarding.

Works collaboratively to build and contribute to a culture of sales and service.

Education and Work Experience

• High School Diploma/GED
• Retail: 12+ months Neighborhood Mobile Expert (Preferred)
• Care: Elite Expert, Account Care (Preferred)
• Care: Elite Expert, Technical Care (Preferred)

Knowledge, Skills and Abilities

• Communication
• Critical Thinking
• Customer Service
• Multitasking
• Product Knowledge
• Sales
• Task Management
• Teamwork Orientation
• Troubleshooting

Qualifications

• At least 18 years of age
• Legally authorized to work in the United States

Benefits

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

Pay

Succession candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

Schedule

Travel Required (Yes/No): No

DOT Regulated

DOT Regulated Position (Yes/No): No

Safety Sensitive Position

Safety Sensitive Position (Yes/No): No