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Sr Mgr, Tech Program Mgmt, GES NA, Technical Vendor Management

Amazon · Nashville, TN · Today
Project ManagementFull-time

About the role

Amazon is seeking an innovative and results-oriented Sr. Manager, Technical Program Management to lead the engineering-focused vendor performance organization within Global Engineering Services (GES) North America (NA).

Responsibilities

  • Own the strategic direction and execution of Technical Vendor Management across MHE integrators, component OEM vendors, and construction vendors for the North America fulfillment network

  • Build, lead, and develop a high-performing team of engineers and program managers across four TVM pillars: MHE Integrator Management, Vendor Development & Qualification, Component Vendor Management & Spec Governance, and Construction Vendor Management

  • Establish and maintain structured vendor - performance management frameworks including scorecards, milestone checkpoints, business reviews (WBR/MBR/QBR), escalation protocols, and consequence management

  • Drive vendor portfolio performance improvement year-over-year through data-driven accountability, structured business reviews, and vendor improvement roadmaps

  • Own cross-pool cascade management between MHE and construction vendor pools, ensuring bidirectional alerting and proactive risk identification before schedule impacts materialize

  • Provide performance data and recommendations as scored input to vendor award decisions, closing the feedback loop between execution performance and future allocation

  • Govern specification standards for component vendors, ensuring revisions stay on cadence and field feedback is incorporated within one quarter

  • Deliver portfolio-level capacity visibility (12-month forward view) and proactively signal Amazon's forward demand to shape the supply base

  • Coordinate with global TVM counterparts (International TVM for MHE; EMEA Construction TVM for construction) to establish shared KPIs and consistent vendor governance across regions

  • Present monthly Vendor Leadership Updates to leadership and deliver quarterly executive QBRs for top-tier MHE integrators and construction general contractors

  • Ensure one unified Amazon voice to vendors—coordinated, consistent communication regardless of which internal function vendors interact with, including joint business reviews with RME Vendor Management

  • Drive engineering best practices in vendor performance management and set standards for the Installation Quality Excellence (IQPA) program

  • Build sustainable, scalable mechanisms and standard work that enable consistent execution without individual heroics

Qualifications

  • 7+ years of technical program management experience

  • Experience with cross functional project or program delivery

  • Experience delivering complex, data-driven recommendations to senior leaders

  • Bachelor's degree in engineering, mechanical, operations, supply chain, business administration, or equivalent STEM field, or 2+ years of Amazon experience

  • 10+ years of experience in engineering, construction, vendor/supplier management, or related field including MHE systems, industrial automation, or large-scale construction delivery

  • 5+ years of experience managing and leading a team of 10+ engineers or program managers

  • 5+ years of experience in vendor performance management, supplier development, or strategic sourcing with demonstrated track record of improving vendor outcomes through structured accountability

  • Experience using data analytics and scorecard methodologies to drive vendor performance decisions

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