Sr. Mgr., Technical Program Management

Overview

Zebra Technologies is seeking a visionary program leader to join our team as the Senior Manager, Technical Program Management. This role is critical in driving a transformative initiative that consolidates our entire device management ecosystem into a single, powerful centralized cloud-based tool.

Essential Duties And Responsibilities

• Lead the rollout and continuous evolution of a platform product, owning strategy, architecture, and execution across the platform portfolio.

• Drive cross-organizational teams that support Go-To-Market (GTM) activities in support of continuous delivery and high up-time performance.

• Functional Leadership of a key cross-functional strategic initiative to create a unified device management ecosystem, leveraging the Product and Engineering leaders as your core 3-in-the-box leadership team.

• Deliver ongoing monthly releases using Zebra’s Lifecycle Management process, and providing a high-quality customer-facing solution that drives value and upsells on the basis of reduced fragmentation.

• Manage and lead the core platform team, including accountability for performance, culture, and delivery outcomes.

• Own and evolve an internal contribution model that enables multiple cross-functional teams to contribute to the platform, including governance standards and collaboration frameworks.

• Drive continuous delivery using lean methodologies, optimizing release cycles and measuring outcomes in production.

• Collaborate with and influence leaders across multiple business units to gain buy-in and drive the adoption of common standards and platforms.

• Develop and manage an opinionated strategic roadmap focused on reducing customer fragmentation, consolidating platforms, and driving customer value.

• Use and make improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.

• Operate cross-functionally to identify and execute the implementation of value-driven requirements through execution and delivery.

• Responsible for all aspects of program planning and execution fully autonomously. Assumes self and indirect project team’s accountability for program success against the objectives.

• Organizes cross-functional activities, ensuring program completion, i.e., product on schedule and within budget constraints. Owns regular meeting coordination, facilitation, and documentation of progress.

• Balances scope, schedule, and budget considerations to ensure program and business objectives are achieved.

• Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements.

• Prepares and influentially presents status updates and other deliverables to senior-level audiences.

• Independently engages additional resources as needed to address obstacles/delays. Proactively provides recommendations for issue resolution. Adjusts the plan as delays/obstacles are experienced.

• Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies.

• Demonstrates advanced knowledge of development processes and product launch scope and activities.

• Develops comprehensive risk management plans.

• Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight.

• Identify, recommend, and implement process improvements.

• Familiar with and has used AI tools in an enterprise setting, and demonstrates integrating workflows with AI tools to create efficiencies.

Minimum Qualifications

• BS Electrical Engineering or Computer Science degree, or related technical BS degree required. Master's degree preferred.

• Minimum 12+ years in Engineering/Program management for products in fast-paced environment, including 2 years as team supervisor/manager required.

• Minimum 12+ years’ experience in product development required.

• Experience with leading or managing Cloud-based software required.

• Minimum 3+ experience in a people leader role required.

Key Skills And Competencies

• Proven experience managing complex, large-scale software programs in a multi-product or multi-business unit environment.

• Demonstrated ability to lead organizational change, build consensus among senior leaders, and influence technical and business teams without direct authority.

• Highly effective in presenting and communicating (verbal and written), and facilitating to peers, direct reports, and executive audiences.

• Comfortable and experienced in delegating and requesting follow-up.

• A strong understanding of the following modern software concepts is required:

  • API Strategy: Deep knowledge of API-first design principles, API lifecycle management, and strategies to build and scale robust developer tools and platforms.
  • Cloud Operations: Understanding of shared cloud platforms, DevOps principles, and strategies for creating operational efficiencies at scale.
  • Software Licensing Models: Experience with software monetization and licensing strategies (e.g., subscription, consumption-based, perpetual).

• Experience creating, implementing, and governing technical standards across a matrixed organization.

• Proficient in MS Office or similar.