Sr. Mgr, Business Operations Mgmt

About the group

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

• Leads process improvement initiatives through the disciplined use of measurements, accountability, analysis, and discussion of process alternatives to arrive at best practices.
• Plans, manages, and controls the activities of a team that provides operational support for a business segment, group, or team.
• Brings expertise or identifies subject matter experts in support of multi-functional efforts in process improvement, data capture and analysis, infrastructure support, tool ownership, and compliance with procedures.
• Advises business groups by providing strategic direction to initiative prioritization, integration, and resource application.
• Ensures that policies and procedures align with corporate vision.
• Selects, develops, and evaluates personnel to ensure efficient operation of the function.

Responsibilities

• Align regional execution with global service strategy and customer commitments by coordinating with Corp, GAT, Geo ops, and LRT ROM.
• Support workforce planning, resource optimization, and ramp readiness.
• Deliver predictable results through execution of operational frameworks.
• Identify and mitigate operational risks related to coverage and readiness.
• Enable cross-regional coordination and best-practices sharing.
• Track operational metrics and provide clear updates to leadership.
• Support GAT and corporate initiatives, process improvements, and compliance.

Qualifications

• Experience in field service, global operations, or regional operations roles.
• Strong analytical, stakeholder management, and problem-solving skills.
• Proven ability to work effectively across regions and cultures.
• Bilingual in English and Mandarin with strong negotiation, facilitation, cross-cultural collaboration, and conflict resolution skills.
• Bachelor’s degree or equivalent with 6-8 years of management experience. An advanced degree is preferred.

Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Schedule

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories:

• On-site Flex: Work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
• Virtual Flex: Work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.