Mgr, Business Operations Mgmt

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

What You’ll Do

• Partner with Account Teams in North America (NA) Region to track and drive Installed Base (IB) performance metrics
• Architect effective improvement to business processes to drive (a) clarity on IB performance for executives and (b) velocity for improvements for Customer Trust and Profitability
• Develop executive dashboards for IB performance proactive monitoring and control
• Conduct regular reviews of IB Performance Management and enable effective escalations to respective Account Teams if not meeting
• Understand key business drivers impacting IB performance metrics and provide actionable insights for management
• Develop and deliver effective presentations to leadership teams and key stakeholders
• Responsible for delivery of proactive monitoring and control systems for IB performance
• Responsible for meeting IB Performance Deliverables for NA region and if at risk, manage effective escalations to the respective Account Teams

Who We’re Looking For

• Bachelor's degree or equivalent with 4-6 years of supervisory experience with Business Operations or Program Management with strong track record of delivering step function improvements in operational performance
• Preferred Qualifications: Semiconductor industry experience with product/hardware including design, product/program management, manufacturing or installed base