Sr Mgr, Business Systems

About the role

Your Career As the Senior Manager, Business Systems within the Central Ops Organization, you will lead and scale the business systems architecture, strategy, and daily operations that power our global Go-To-Market (GTM) motions. You will act as the strategic domain owner for our core sales technology stack including, but not limited to, Salesforce (Opportunity Management), Clari (Forecasting & Funnel Management), Backstory (formerly People.ai), SAP Commissions, and LinkedIn Sales Navigator. In this high-impact leadership role, you will lead a team of direct Business Systems Analysts and Administrators, while providing cross-functional technical direction and governance to a shared services team supporting system operations and ticket queues. You will partner directly with Sales Leadership, Sales Operations, GTM Strategy, Finance, and IT to drive system enhancements, ensure strict compliance and data governance (including SOX controls), and champion the adoption of AI and intelligent automation across our sales systems ecosystem.

Responsibilities

• People & Operational Leadership: Lead, mentor, and develop a high-performing team of Business Systems Analysts and Administrators, fostering a culture of technical excellence, accountability, and continuous learning; oversee and direct ticket handling, queue prioritization, and SLA adherence across onshore team members and offshore shared services partners managing Tier 1 and Tier 2 support queues; manage vendor relationships, access governance, and license audits across various tools.
• Strategic Domain Ownership: Serve as the single point of ownership and domain authority across Salesforce.com (Opportunity management, role/territory/forecast hierarchies, competitor tracking, ASR heatmaps, profiles, workflows, and enterprise data integrity); Clari (Global forecasting capabilities, product hierarchy alignments, funnel management, pipeline inspection, and executive visibility); Backstory (FKA People.ai) & ClosePlan (Activity capture, relationship maps, ClosePlan licenses, web app access, and executive reporting); SAP Commissions (Incentive compensation system architecture, data verification, pipeline calculations, and operational feeds); LinkedIn Sales Navigator (Enterprise provisioning and integrations with core sales workflows); partner with