Mgr, Business Operations Mgmt

The group you’ll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

What You’ll Do

Job Responsibilities

• Responsible for the accuracy of forecast in CRM provided by regional sales team with understanding of latest business assumptions and competitive situations.
• Oversee the execution of the booking process with timely completion of various required documents such as PO collection from sales team and other internal approvals of special commercial documents.
• Lead the product configuration process for each order’s forecast with sales team, engineering, and global operations.
• Communicate the customer’s special configuration request using our NSR (Non-Standard Request) process.
• Act as key liaison to make sure the engineering team understands the request and our requested timeline.
• Communicate near term forecast to global operations and factories for order execution per customer specific configurations and timeline.
• Conduct consistent meetings to review customer shipments with global operations at various factories to ensure schedule and progress are up to date.
• Resolve issues and escalate to leadership, as necessary.
• Communicate regularly with the sales teams on latest shipment status and issues to ensure alignment.
• Execute special and late configuration change requests from both the sales teams and product groups.
• Proactive planning to minimize special demands and late configuration change requests occurrences.

Strategic Support to Other Key Business Groups

• Lead negotiation process for customer specification for each product between regional sales team and each product engineering group.
• Support the bi-quarterly forecast review with finance and business development teams on latest pricing and cost for gross margin analysis.

Who We’re Looking For

• Bachelor’s degree / Master’s degree.
• Minimum of 5+ years of related experience.
• 2 years of supervisory or CFT leadership experience.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations.

Our Perks and Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.