Sr Medical Assistant - CNPA Waldorf/Upper Marlboro

Patient Care

• Prepare patients for examination and treatment; clean exam and treatment rooms before and after patient encounter.
• Instruct patients in complex testing requirements and medical procedures.
• Review electronic health record for immunizations, labs and consult; administer vaccines, medications and treatments as prescribed by provider.
• Monitor vital signs and track changes as necessary.
• Recognize urgent patient problems and/or emergencies, and address the patient's situation with the MD and/or RN.
• Organize and maintain medical supplies and equipment.
• Assist providers with management of patient allergies, medications and history.

Administrative Duties

• Process lab referrals within electronic health records.
• Answer phone calls and respond to patient requests for lab results, prescriptions, immunization history, etc.; oversee the follow-up process for lab results and instructions per provider.
• Perform vaccine inventory, vaccine storage and handling of all vaccine products and reports to assigned staff; complete requests for school and medication forms.
• Provide guidance to other staff members and make recommendations to manager.
• Serve as a resource for patient related communications as defined by PCMH workflow.
• Ensure office policy and procedures are being followed.
• Manage staff resources and assignments.
• Train and mentor medical assistant staff.
• Perform vaccine management as relating to loop ordering and reports; ensure appropriate vaccine storage and monitoring processes are followed; act as emergency (back-up) resource for vaccine storage.
• Maintain related patient flow design according to PCMH and Meaningful Use workflow.

Quality Control

• Demonstrate Immunization Protocol Efficiency as required.
• Recognize his/her limitations, and discuss any complications with the proper professional staff member.

Managed Care

• Implement guidelines regarding HIPPA and OSHA regulations.
• Participate and lead workflow process improvements as related to MU and PCMH.
• Remain knowledgeable of insurances, billing processes, patient care referrals and financial impact.