Medical Assistant Sr.

20 hours per week, eligible for benefits. Shift: variable weekdays, two 10-hour shifts per week.

About the role

The Senior Medical Assistant (MA) provides clinical support to patients and assists care providers with clinical and administrative duties in the Burn Clinic.

Responsibilities

• Prepares patients for health care visits by directing and/or accompanying them to the examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment.
• Conducts quality checks.
• Performs and supports patient reception including check-in, check-out, registration, scheduling, and coordinating follow-up visits.
• Creates moderately complex patient correspondence (e.g., completes medication administration permission forms, refill request routing).
• Participates in Electronic Medical Record (EMR) medication management; may synthesize or compile data from multiple areas of the medical record to complete forms.
• Independently initiates referrals and insurance pre-authorizations.
• Provides general office support including phone and fax management.
• Completes daily, weekly, and monthly monitoring of reports and compliance (e.g., daily charge report, compliance with logs and checks).
• Serves as preceptor for new staff, including orientation, education, skill validation, tracking, assessment, and monitoring progress.
• Ensures supplies are ready by monitoring inventory, stocking work areas, placing orders, and verifying receipt.
• Participates in hospital committees as directed by leadership.
• Serves as a mentor, expert in clinical area/skill, safety coach/specialist, and assists in reviewing and assessing peers’ skill sets.
• Maintains a safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Reports areas of concern to the next care provider.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements, and The Joint Commission standards.
• Supports patient care delivery by assisting health care providers during examinations; preparing laboratory specimens; performing basic testing; disposing of contaminated supplies; cleaning or preparing instruments for sterilization; administering medications per policy and procedures; telephoning prescriptions to pharmacies.
• Anticipates and leads in balancing workloads and MA assignments, maintaining patient/clinic flow by coordinating with providers and clinic team.
• Provides phlebotomy and advanced specimen processing (e.g., centrifuge, Meditech) when indicated.
• Completes lab test follow-up and medical record documentation.
• Prepares and completes medical records for visits by recording patient information, treatment, and test results.
• Assists with patient “MyChart” enrollment.
• Participates in standardized education of patients through written instructions and answering questions as directed by provider.
• Cross-trains in multiple specialties/sub-specialties for front and back office (where applicable).

Requirements

• High School diploma or GED.
• Graduation from an accredited Medical Assistant Program.
• One (1) year in a direct health care role; ambulatory experience preferred.
• Equivalency: Additional one year of experience in a direct health care role may substitute for graduation from a Medical Assistant program (total experience requirement without graduation is two years).

Qualifications

• BLS for Healthcare Providers / CPR Certification.
• Certification as a Certified Medical Assistant, Registered Medical Assistant, National Certified Medical Assistant, Nationally Registered Certified Medical Assistant, or Certified Clinical Medical Assistant.

Pay

Hourly range: $18.44 to $27.67, dependent on applicant's relevant experience.

Benefits

• Competitive pay and benefits package including base pay and incentives.
• Paid time off, medical/dental/vision insurance, company-provided life and disability insurance.
• Paid parental leave, 403b employer match (retirement savings).
• Robust wellness program and access to professional development tools, including an education benefit.
• Annual employee bonus program based on organizational performance (paid the following April if goals are met).
• Annual base pay increases based on performance over the previous year.