Medical Assistant Sr

About the role

The Senior Medical Assistant (MA) provides clinical support to patients and assists care providers with clinical and administrative support.

Responsibilities

• Prepares patients for the health care visit by directing and/or accompanying them to the examining room; providing examination gowns and drapes; arranging examining room instruments, supplies, and equipment.
• Conducts quality checks.
• Performs and supports patient reception including performing check-in and check–out, registration, scheduling and coordinating patient follow up visits.
• Creates moderately complex patient correspondence (e.g., completes medication administration permission forms, refill request routing, etc.).
• Participates in Electronic Medical Record (EMR) medication management.
• May need to synthesize or compile data from multiple areas of medical record to complete forms.
• Independently initiates referrals and insurance pre-authorizations.
• Provides general office support including phone and fax management.
• Completes daily, weekly and monthly monitoring of reports and compliance (e.g., daily charge report, compliance with logs and checks).
• Serves as the preceptor for new staff including orientation, education, skill validation, tracking, assessment and monitoring progress.
• Ensures supplies are ready by monitoring inventory, stocking work areas, placing orders and verifying receipt.
• Participates in hospital committees as directed by leadership.
• Serves as a mentor, expert in clinical area/skill, a safety coach/specialist, and continuously assists in reviewing and assessing peers’ skill set.
• Maintains safe, secure, and healthy work environment by following and enforcing standards and procedures; complying with legal regulations.
• Verifies patient information by interviewing patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment.
• Reports areas of concern to next care provider.
• Maintains patient confidence and protects operations by keeping patient care information confidential.
• Adheres to professional standards, policies and procedures, federal, state, and local requirements, and The Joint Commission standards.
• Supports patient care delivery by assisting health care providers during examinations; preparing laboratory specimens; performing basic testing; disposing of contaminated supplies; cleaning or preparing for sterilization of medical instruments; administering medications per policy and procedures; telephoning prescriptions to pharmacies and other duties within scope.
• Anticipates and leads in balancing workloads and MA assignments and maintaining patient/clinic flow by coordinating with providers and clinic team.
• Provides phlebotomy and advanced specimen processing (e.g., centrifuge, Meditech) when indicated.
• Completes lab test follow up and medical record documentation.
• Prepares and completes medical record for visit by recording patient information, treatment, and test results.
• Assists with patient “MyChart” enrollment.
• Participates in the standardized education of patients through written instructions and answering questions as directed by provider.
• Cross trains to multiple specialties/sub-specialties for front and back office (where applicable).

Minimum Qualifications

• Degrees: High School diploma or GED
• Area of Study: Graduation from accredited Medical Assistant Program
• Experience Required: One (1) year of experience in healthcare
• Equivalency: One year experience in health care may substitute for Medical Assistant graduation. Additional education may substitute for additional experience above required level.
• Licenses & Certifications: Basic Life Support Medical Assistant; BLS for Healthcare Providers / CPR and certification as a Certified Medical Assistant, Registered Medical Assistant, National Certified Medical Assistant, Nationally Registered Certified Medical Assistant, or Certified Clinical Medical Assistant.
• Additional Requirements: Total experience requirement without graduation from a Medical Assistant program is two years of experience in a direct health care role.

Benefits

• Competitive pay and benefits package including base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help advance your career.
• Annual employee bonus program that rewards eligible team members based on organizational performance.
• Annual base pay increases to eligible team members based on their performance over the previous year.

Pay

Hourly Range: $20.14 to $30.21 (dependent on applicant's relevant experience)

Schedule

1.0 FTE; 40 hours/week — eligible for benefits. Monday through Friday, variable hours between 8:00 AM and 6:30 PM. Typically no nights, weekends, or major holidays.