Sr Medical Assistant

About the Role

The Senior Medical Assistant provides care to patients of all ages within their scope of experience and training in inpatient, clinic, physician office, outpatient, and other facility settings. They administer care using good judgment, methods, and skills under the direction of a Registered Nurse or Physician and act as a liaison between medical assistants and management.

Responsibilities

• Provides treatment to patients per organizational protocols.
• Assists providers with patient examinations.
• Identifies and provides for physical, emotional, and developmental patient needs.
• Notifies the appropriate provider promptly of unusual reactions and changes in conditions.
• Safeguards and inventories equipment and supplies.
• Maintains a clean and safe environment.
• Follows Universal Precautions and Infection Control Procedures.
• Establishes communication with appropriate sources in response to emergency situations.
• Manages, trains, and educates medical assistants to continually improve performance and skill level.
• Initiates, issues, and verifies patient referrals and insurance authorization/pre-certifications as necessary.
• Performs a variety of administrative duties including answering phones, scheduling appointments, faxing and filing confidential documents, and basic Internet and email utilization.
• Maintains a professional appearance and a clean, safe environment.
• Participates in performance improvement activities, staff trainings, and weekly team huddles.
• Respects patients by recognizing their rights and maintaining confidentiality.
• Utilizes technology, including specialized software, to maximize productivity.
• Develops and maintains electronic files as necessary.
• Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Other duties as assigned.

Requirements

• Minimum of two (2) years of medical assistant experience.
• Graduate degree from an accredited medical assistant program (preferred).
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Fluent bilingual (Spanish and English) speaking and writing is a plus.