Sr. Manager, Volunteer and Event Services

Qualifications

• Strong written and verbal communication skills, with the ability to convey information in a clear and courteous manner.
• Strategic leader with proven capacity to manage scalable, long-range volunteer engagement plans that strengthen organizational impact.
• Effective administration, coordination, and presentation skills, with strong attention to detail and problem-solving capabilities.
• Extensive computer experience in word processing, and database input and management.
• Proficiency in Microsoft Office is required.
• Knowledge of Cervis (volunteer software) and Smartsheet is preferred.
• Ability to take initiative and work independently, as well as work collaboratively in a team environment.
• Ability to manage multiple priorities and demonstrate effective time management skills.
• Strong interpersonal skills and the ability to supervise large groups of people.

Responsibilities

• Manage the development and execution of all strategic initiatives for recruitment, recognition, and retention of volunteers.
• Aid in the development and maintenance of resources to support field staff with volunteer management and training.
• Develop and manage all pre- and post-event communication to volunteers for assigned events.
• Prepare all materials needed for on-site volunteer management, including sign-in sheets and training documents.
• Respond to inquiries made by volunteers via phone and email.
• Identify and pursue strategic community outreach opportunities to recruit individual and group volunteers.
• Partner with the statewide development team to create meaningful engagement opportunities for current and prospective sponsors and donors.
• Partner with the State Sports Team in the recruitment, on-boarding and management of Class A leadership volunteers, including but not limited to volunteer leads, sports leadership teams and logistics team volunteers.
• Manage the request process and recruitment of administrative volunteers to assist all departments for projects such as packing / unloading days, warehouse clean-up, etc.
• Support volunteer check-in, volunteer training, and the overall volunteer experience at all state sports and development events.
• Reconcile post-event volunteer attendance records to ensure an accurate database of Class B Volunteers and their involvement exists within the computer system.