Sr Manager Events

About the role

The Senior Manager of Events & Guest Services oversees the Events department at the KFC Yum! Center, managing and coordinating all aspects of events including guest services. They are responsible for ensuring the flawless execution of events such as collegiate sports, concerts, and family shows.

Responsibilities

• Direct, supervise, and schedule all aspects of operations including event coordination and services, event staffing, Manager on Duty schedules, audio/visual production services, security, crowd and risk management, police, fire and safety personnel, and ADA compliance.
• Manage and Supervise the Manager, Events & Guest Services. Assign events to Manager, Events & Guest Services. Manage, coordinate, and plan all aspects of self-assigned events.
• Serve as the primary liaison between the Louisville Cardinals, the NCAA and the KFC Yum! Center on game day as it pertains to events, rules and regulations, standard operating procedures, guest services and any other required communications that occur to ensure a successful operation.
• Responsible for all summaries of events produced by the Event Services Department. Supervise and assign events to event manager.
• Establishes and maintains effective working relationships with peers, tenants, and vendors. Troubleshoots issues during events as they arise including guest services. Ensure that all aspects of the guest services operation are conducted efficiently and within company and facility policies.
• Work with the Manager, Events & Guest Services to create and implement training programs for third party and internal employees to ensure the highest standard of customer services and safety. Serve on the Safety Committee for the arena.
• Create and implement safety reviews and protocols. Assist with the event and guest services management as needed at other Legends Global venues.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation. Investigate, analyze, and resolve operational problems and complaints.
• Conduct periodic staff meetings to discuss procedures, problems, and policy changes. Rotate with other facility personnel to function as Manager on Duty (MOD), who maintains total responsibility and authority over all clients, staff personnel, patrons, security, and safety in assigned buildings.
• Supervise and assign events to event manager. Ensure union contractual obligations and company policies/procedures are maintained.

Qualifications

• Bachelor’s degree from accredited four-year college or university
• Five (5) to seven (7) years related experience and/or training in the public assembly industry in a supervisory or management position, or equivalent combination of education and experience.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Engage in independent decision making that is governed by procedure and guided by policy. Proactive and decisive leader with excellent communication skills and a strategic mindset.
• Must be able to manage, lead, develop, and hold staff accountable. Operate portable radio and standard office equipment including copier and fax machine. Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results. Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment. Remain flexible and adjust to situations as they occur.

Skills and Abilities

• Knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Proactive and decisive leader with excellent communication skills and a strategic mindset.
• Ability to manage, lead, develop, and hold staff accountable.
• Operate portable radio and standard office equipment including copier and fax machine.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment. Remain flexible and adjust to situations as they occur.

Other Requirements

• Must be able to work events, multiple shifts, long hours, weekends, and holidays.
• Ability to work with limited supervision and interact with all levels of staff and management.