Sr. Manager, Success Operations

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Location: Remote - US based candidates only, no visa sponsorship available.

Responsibilities

• Own strategy, tooling, and processes for Manual Ops and Partnership Experiments
• Serve as liaison to Partnerships and manage partner commitments execution
• Lead execution across teams, adapting to changing partner needs
• Oversee supply health model and direct staffing and pricing adjustments
• Manage headcount forecasting and translate metrics into action plans
• Set strategy for testing fulfillment approaches and automation
• Lead, coach, and build a high-performing team through effective management

Qualifications

• 7+ years in Customer Success or Marketplace Operations, including managing senior contributors
• Experience in two-sided marketplaces or gig economy platforms
• Proven ability to implement operational processes under time constraints
• Quantitative analysis skills to oversee performance models and metrics
• Hands-on experience with AI integration in operational workflows
• Strong executive presence and data-driven persuasion abilities
• Ability to turn marketplace challenges into actionable strategies

Benefits

• Collaborative and entrepreneurial work environment
• Opportunities for professional development and growth
• Access to innovative projects and cross-functional collaboration
• Flexibility in shaping processes and strategies

Pay

$161,500 – $209,000 annually