Sr Manager, Customer Success Operations

Core Responsibilities

• Data, Health, & Consumption Signals
• Health Score Formulation
• Retention Reporting and Forecasting
• Consumption-Driven Growth Alerts
• Voice of the Customer (VoC) Data
• Process Design & Salesforce Workflow
• Milestone Operationalization
• Co-Authoring Playbooks
• Technology Stack Evolution
• Performance, Incentives, & Enablement
• CS Compensation Tracking
• Enablement Partnership
• Change Management & Process Adoption
• AI-Driven Alert Adoption & Behavior Management
• SFDC Data Quality & Compliance Coaching
• Journey Milestone & Output Tracking
• Feedback Loops on System Friction

Candidate Requirements

• Experience
• Technical Skill Baseline
• The Operationalizer
• Execution Style

Benefits

• Generous Time Off Program
• Wellness Benefits
• Financial Planning
• Career Growth
• Fun Perks