Sr. Manager, Customer Success

For our client, a leader in the Enterprise Technology space, we are seeking a Senior Manager of Customer Success to support revenue growth through customer focus, relationship development, and disciplined commercial execution. This role collaborates with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes in a technology-driven environment.

Location: Remote – US-based candidates only, no visa sponsorship available.

Responsibilities

• Define and execute long-term strategies for the Enterprise Customer Success team
• Build technical expertise across the team to handle complex customer challenges
• Ensure continuous success and value realization for enterprise customers
• Identify and mitigate risks using data-driven insights
• Collaborate across Sales, Marketing, Product, and Support to enhance customer experience
• Hire, develop, and lead a team of CSMs to drive performance and growth
• Own and manage critical customer situations, facilitating problem resolution

Qualifications

• 10+ years in Customer Success, account management, or consulting
• 5+ years in management positions with a focus on talent recruitment and retention
• Experience managing Enterprise customers in a SaaS environment
• Proven track record of structured value delivery and measurable outcomes using defined engagement methodologies
• Exceptional executive stakeholder management and communication skills

Pay

$142,800 – $229,500 annually

Benefits

• Flexible, employee-led remote work model
• Professional development stipend to enhance skills
• Comprehensive health and parental leave plans
• High-growth public company compensation package, including base salary, bonuses, and equity
• Inclusive team environment valuing diverse perspectives