Sr. Manager Strategic Partnerships

About the role

At Philip Morris International (PMI), we’re transforming our business and building our future on one clear purpose – to deliver a smoke-free future. Our success depends on people who are committed to this purpose and have an appetite for progress. The Senior Manager, Strategic Partnerships is responsible for defining, shaping, and operationalizing strategic partnerships that enhance the end-to-end consumer journey and deliver integrated, scalable experiences across brands, products, and services.

This role leads the design and orchestration of partnership strategies across multiple channels and touchpoints, ensuring alignment with organizational goals, prioritized target audiences, and overall brand and experience objectives. Operating as a senior individual contributor, this role influences cross-functional stakeholders, drives complex initiatives, and provides subject-matter expertise to advance omnichannel engagement and consumer experience outcomes through external and internal partnerships.

Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.

Responsibilities

• Define and design partnership strategies and engagement models that support seamless, integrated consumer journeys across channels and touchpoints.
• Translate consumer research, insights, and business priorities into clearly articulated partnership roles and objectives across each stage of the consumer journey.
• Establish the role of strategic partners within each journey stage, ensuring alignment to desired outcomes and organizational objectives.
• Oversee and manage the consumer journey framework as it relates to strategic partnerships, ensuring consistency and integration of experiences across brands, products, and services.
• Define channel and partner prioritization by journey stage, based on target audiences, business goals, and each channel’s ability to engage and deliver meaningful experiences.
• Drive integration and alignment of partner-enabled experiences across digital, physical, and third-party touchpoints.
• Serve as program owner for large-scale, multi-workstream partnership initiatives, accountable for end-to-end delivery, outcomes, and value realization.
• Develop and manage program charters, integrated roadmaps, milestones, dependencies, and critical path plans across multiple teams and partners.
• Design and implement governance structures that support clarity of ownership, decision-making, and accountability.
• Drive rigorous execution through clear governance, decision frameworks, risk management, and escalation protocols.
• Proactively identify execution risks, trade-offs, and interdependencies; recommend and drive resolutions to maintain momentum and outcomes.
• Ensure initiatives are delivered on time, on scope, and on intended experience and business results, even in highly ambiguous or evolving environments.
• Balance strategic vision with hands-on execution, stepping in to resolve blockers, align teams, and accelerate delivery when needed.
• Identify opportunities to simplify, standardize, or improve partnership and program management processes at scale.
• Partner closely with internal stakeholders (e.g., Marketing, Product, Technology, Operations, Legal, Finance) to ensure partnership strategies are feasible, scalable, and aligned with enterprise standards.
• Influence decision-making across functions by promoting best practices in consumer experience design and omnichannel strategy.
• Provide guidance, coaching, and subject-matter expertise related to partnership strategy and consumer experience to teams across the organization.
• Establish frameworks, tools, and programs to measure partnership and journey performance using KPIs, consumer feedback, and data-driven insights.
• Regularly assess partner and channel effectiveness, including interlocks and dependencies, to improve efficiency and experience consistency.
• Identify gaps, risks, and opportunity areas within the consumer journey and partnership ecosystem, recommending and implementing enhancements as needed.
• Continuously incorporate consumer feedback and performance learnings into partnership strategy refinements.
• Develop short- to mid-term operational plans for partnership-related initiatives within assigned scope.
• Lead or contribute to function-level projects focused on evolving partnership models, processes, or standards that improve consumer experience outcomes.
• Drive changes in processes, systems, or programs where needed to support more integrated and effective partnership execution.
• Operate with a high degree of autonomy within defined strategic and organizational parameters.
• Address complex, often ambiguous problems requiring investigation, synthesis of insights, and innovative solution development.

About the role

¿Y si pudieras influir directamente en cómo rinde todo el equipo de campo? Buscamos 5 especialistas de capacitación en campo que jugarán un papel clave en el desarrollo de nuestros equipos comerciales en toda España. Este no es un rol de formación tradicional: estarás en campo, trabajarás mano a mano con equipos reales y asegurarás que lo que formamos se entienda de verdad… y se aplique.

Responsibilities

• Ser el nexo entre la formación y la ejecución real en campo.
• Liderar la experiencia de onboarding:
  • Impartir programas de onboarding a nuevas incorporaciones.
  • Asegurar que están realmente preparados para salir a campo.
  • Hacer seguimiento del entendimiento y acompañar sus primeras semanas.
• Dar vida a la formación:
  • Preparar e impartir formaciones presenciales y virtuales en tu región, tanto centrales como regionales.
  • Adaptar la formación a la realidad local manteniendo coherencia con el contenido central.
  • Asegurar que la formación sea clara, dinámica y útil.
• Asegurar la comprensión real:
  • Validar el entendimiento después de las formaciones (no solo asistencia).
  • Detectar qué no está claro.
  • Reforzar los conceptos clave cuando sea necesario.
• Estar presente en campo:
  • Visitar regularmente a los equipos para observar la ejecución real.
  • Detectar gaps, malentendidos y oportunidades con criterios claros y objetivos.
  • Recoger insights estructurados y accionables.
• Mejorar cómo formamos:
  • Identificar inconsistencias entre materiales.
  • Ayudar a simplificar y alinear contenidos.
  • Proponer mejoras para hacer el aprendizaje más efectivo.

What makes this role unique

• Pasarás la mayor parte del tiempo con equipos de campo o en el propio campo.
• Tendrás impacto directo en cómo trabajan ~100 personas en tu región.
• Influirás en cómo se percibe y se aplica la formación.
• Estarás en el centro del desarrollo de capacidades de la compañía.

Requirements

• Experiencia en roles de campo altamente valorada.
• Buen entendimiento de cómo funcionan las cosas en el día a día real.

Skills

• Sabes conectar con las personas.
• Eres claro, práctico y directo.
• Tienes capacidad para simplificar mensajes complejos.
• Tienes presencia y energía.
• Detectas rápidamente cuando algo no está funcionando.

Benefits

• Un rol con impacto real en el rendimiento del negocio.
• Exposición a distintas regiones y equipos.
• Alta visibilidad dentro de la organización comercial.
• Un paso claro hacia roles de mayor responsabilidad.

Base en Madrid. Viajes frecuentes dentro de las regiones asignadas. 5 posiciones abiertas. Grado: 7/8. No se ofrece apoyo de reubicación/visado. Es necesario contar con el derecho legal a trabajar en España para ser considerado/a para este puesto.