Sr. Manager, Service Category Management (Exterior Renovations) - Atlanta

Preferred Qualifications

• 5+ years of experience in category management, service operations, or a related field.
• Prior success selling or merchandising roofing and/or building products in a B2B, commercial environment.
• Bachelor’s degree in business administration or a related field.
• Previous financial analysis experience.

Job Summary

Leads the strategy, development, and performance of assigned service categories, ensuring alignment with business objectives, customer needs, and financial goals. Partners with cross-functional teams to optimize service offerings, pricing, vendor relationships, and execution strategies to enhance delivery and profitability.

Major Tasks, Responsibilities, And Key Accountabilities

• Develops key components of Line of Business programs to drive service expansion and growth.
• Analyzes market trends, customer needs, and competitive insights to optimize service offerings and the service provider lifecycle.
• Strengthens field sales execution and service provider engagement by designing targeted training programs and collaborating with sales leadership to drive accountability.
• Aligns services and vendors by maintaining strong relationships and performance standards to achieve business goals and service expectations.
• Led financial planning efforts, including sales analysis, gross margin tracking, and competitive benchmarking, to achieve annual profitability targets.
• Drives quality assurance by addressing compliance issues, resolving customer escalations, and monitoring service delivery metrics.
• Mentors direct reports, sales teams, and operations teams to foster professional growth and collaboration while contributing to high-impact business projects.

Nature and Scope

Solutions require analysis and investigation. Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience. May recommend/make decisions regarding new programs/initiatives that have significant impact to the business and carry consequences in unsuccessful endeavors. Manages a larger team or multiple small teams through direction of subordinate management and/or supervisory staff.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Typically requires overnight travel less than 10% of the time.

Education And Experience

Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines.