Sr. Manager, Sales Operations

About the role

The Global GTM Operations team seeks a new team member who will lead and manage global GTM Operations staff that support the enterprise Commercial Sales Industry. This role enables predictable revenue growth by ensuring strong forecasting, pipeline health, territory and account design, performance insights, and operational rigor across Sales globally. As a senior leader within GTM Operations, this role partners closely with industry, regional, and functional leaders to drive standardization, improve seller productivity, and lead GTM transformation initiatives that reduce friction and increase scalability.

Responsibilities

• Ensure that Global Commercial Sales Team strategies align with the Industry GTM Strategy and the company’s overall business objectives.
• Collaborate with senior leadership to develop and refine go-to-market strategies.
• Provide leadership and direction of projects and initiatives; coordinate activities with other areas that impact support of sales.
• Provide analysis and recommendations to management in matters concerning performance, operations, staffing, resourcing, segmentation, and compensation.
• Assist sales management in developing business plans and reviewing with executive management.
• Manage support staff, which may include business operations specialists.
• Own the sales territory planning, quota setting, and pipeline management.
• Own the global forecasting and pipeline governance model for the Commercial industry, ensuring accuracy, consistency, and executive confidence.
• Provide clarification and direction on deal structure; coordinate with global sales and field operations to escalate and resolve issues regarding revenue recognition and sales compensation.
• Provide leadership and direction of account strategy, coaching and mentoring at account and vertical levels.
• Provide coaching and direction on performance issues at all levels of the sales vertical/sales division.
• Lead and manage change initiatives within the GTM Operations teams, ensuring smooth transitions and adoption of new processes or technologies.
• Train and onboard teams on new tools, processes, or strategies.

Success outcomes include predictable, accurate forecasting and pipeline health, scalable GTM Operating model, improved seller productivity and reduced operation friction, strong adoption of GTM Operations tools and process globally.

Requirements

• Bachelor’s degree in Business or related field.
• Typically requires twelve years of experience in technology sales account management, sales finance, contracts, marketing, or business-related initiative, which is related to the specific area of assignment; including two years in a formal management role.
• Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Skills

• Courage - Proactively confronting difficult issues; making valiant choices and taking bold action in the face of opposition or fear.
• Creating a Culture of Trust - Fostering a work environment that encourages people to act with integrity and treat each other and their ideas with respect; creating and protecting a high-trust environment by setting an example, advocating for others in the face of challenges, removing barriers to trust, and rewarding others for demonstrating behaviors that cultivate trust.
• Provides feedback both reinforcing and constructive regarding the behaviors of his/her managers.
• Leading Change - Driving organizational and cultural changes needed to achieve strategic objectives; catalyzing new approaches to improve results by transforming organizational culture, systems, or products/services; helping others overcome resistance to change.
• Advanced knowledge of Sales Compensation structure and ability to build Sales Compensation Plans.
• Demonstrated leadership and decision-making skills; strong oral and written communication and listening skills.

Benefits

• Comprehensive medical, prescription, dental, and vision plans with options including:
  • PPO with low annual deductible and copays.
  • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan, including a pharmacy that ships prescriptions for no additional charge if you're not local to HQ.
• Industry-leading 401k plan.
• Tuition Assistance Program and resources to support your development.
• Generous time away including vacation time, a variety of paid holidays, and a U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave, and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

At SAS, it’s not about fitting into our culture – it’s about adding to it. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.