Sr. Manager PSL&D Business Operations Lead

Reporting to the Head of PharmSci Learning & Development, this role operates with a high degree of autonomy and serves as a trusted partner driving the design, execution, and continuous improvement of PSL&D business operations. The position focuses on strategic planning, operational governance, and execution of complex, cross-functional PharmSci Learning & Development initiatives.

Responsibilities

• Lead day-to-day operational support, including meeting strategy, agenda development, documentation, and follow-up to ensure effective decision-making and execution.
• Coordinate functional planning cycles by managing timelines, milestones, and information flow to enable alignment across teams.
• Strengthen operational rigor by maintaining core processes and driving consistency, clarity, and efficiency in team workflows.
• Drive coordination of key cross-functional initiatives, managing timelines, deliverables, dependencies, and action items.
• Monitor progress, identify risks or issues, and facilitate stakeholder alignment to ensure momentum across priorities.
• Develop and maintain tools, templates, and documentation that support effective and scalable project execution.
• Lead operational coordination for L&D programs, workshops, stakeholder sessions, and team events, including scheduling, materials preparation, roster management, communications, and end-to-end program logistics.
• Ensure seamless participant and facilitator experiences through proactive planning and operational excellence.
• Support tracking and reporting of PSL&D goals, KPIs, dashboards, and performance metrics.
• Synthesize data and insights to inform decision-making, performance reviews, and functional priorities.
• Prepare executive-ready materials, summaries, and visuals for updates, reviews, and leadership discussions.
• Draft, refine, and coordinate written communications, meeting summaries, and functional updates.
• Enable consistent, timely communication across PSL&D and key partner groups.
• Serve as a central coordination point to support alignment on priorities, expectations, and commitments.
• Leverage Microsoft 365 (PowerPoint, Excel, Word, Outlook) and collaboration platforms (Teams, SharePoint) to support operational effectiveness.
• Apply AI-enabled tools (e.g., Copilot) to streamline documentation, communication, and workflow efficiency.
• Identify and implement opportunities to simplify processes, automate routine work, and improve ways of working through digital solutions.

Requirements

• Bachelor’s degree required with 7 to 10 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within a complex, matrixed organization.
• OR Master’s degree with 6 to 8 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within a complex, matrixed organization.
• Demonstrated experience leading large-scale, cross-functional initiatives with significant scope, complexity, and organizational impact.
• Proven ability to operate autonomously, make sound decisions in ambiguous environments, and deliver results with minimal oversight.
• Strong financial, analytical, and operational acumen, including experience with budgeting, forecasting, resource allocation, and portfolio management.
• Demonstrated success influencing senior stakeholders and leaders without direct authority.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear executive-level messaging.
• Advanced proficiency with Microsoft Office, collaboration platforms (Teams, SharePoint), and digital tools to enable operational effectiveness.

Nice to Have

• Demonstrated use of data and analytics to inform operational decisions and strategic recommendations.
• Experience leading organizational change, transformation initiatives, or enterprise-scale programs.

Schedule

• Work Location Assignment: Hybrid
• Occasional travel for meetings (Andover, MA; Groton, CT; St. Louis, MO; Bothell, CT; New York, NY).

Pay

The annual base salary for this position ranges from $116,000.00 to $193,400.00. This position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share-based long-term incentive program.

Benefits

• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.
• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday, and personal days.
• Paid caregiver/parental and medical leave.