Sr. Director, Business Operations
Key Responsibilities
- Team Leadership
- Lead and develop operational teams including: Content Operations, Localization & Translation Operations, Product Onboarding Operations, Product Content Operations
- Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
- Coach and develop managers and operational leaders
- Drive organizational alignment and clarity across operational functions
- Establish operational performance metrics and service standards across operational teams
- Operational Strategy & Process Optimization
- Lead operational strategy and continuous improvement initiatives across Commercial Operations
- Design and implement scalable workflows, governance models, and operational processes
- Drive operational standardization, SLA management, prioritization frameworks, and execution consistency
- Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
- Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
- Build scalable operational frameworks to support global ecommerce growth
- Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content, and implement necessary updates
- Design scalable onboarding workflows and operational frameworks that improve efficiency, speed-to-launch, and partner experience
- Standardize operational processes across onboarding, content, and localization functions to improve consistency and execution quality
- Drive operational excellence initiatives across high-volume production and workflow-based teams
- AI, Automation & Operational Innovation
- Lead the evaluation, implementation, and optimization of AI-enabled operational workflows and automation solutions
- Identify opportunities to improve efficiency, scalability, quality, and productivity through AI, automation, and emerging technologies
- Partner cross-functionally to modernize operational processes, knowledge systems, and workflow tooling
- Help define future-state operational models that leverage AI-assisted workflows and intelligent automation
- Drive adoption of scalable operational technologies and process innovation initiatives across teams
- Stay current on industry trends, AI advancements, and operational best practices relevant to ecommerce and workflow operations
- Cross-Functional Workflow Leadership
- Partner cross-functionally with Product, Engineering, Merchandising, Marketing, Customer Experience, and Commercial teams to streamline operational execution
- Lead operational coordination for high-impact cross-functional initiatives
- Improve intake, prioritization, and workflow management processes across stakeholder groups
- Establish scalable operating rhythms and governance structures across teams
- Drive organizational alignment and clarity across operational functions
- Establish operational performance metrics and service standards across operational teams
- Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
- Proven success driving cross-functional operational transformation and process optimization initiatives
- Strong experience building scalable workflows, operational governance, and execution frameworks
- Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
- Strong analytical, organizational, and problem-solving skills
- Experience leading managers and operational teams
- Excellent executive communication and stakeholder management skills
- Generally requires 12+ years of experience in Business Operations, Commercial Operations, Ecommerce Operations, Operational Strategy, or related fields
- Bachelor’s degree in Business, Operations, Technology, Engineering, or related field required. MBA or advanced degree preferred
- Certifications or demonstrated experience in process improvement, operational transformation, AI/automation, or workflow optimization a plus
- Regularly required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms
- Occasionally lift or move office products and supplies up to 25 pounds
- Proper lifting techniques required
- Minimal noise levels
- Fast-paced with fewer interruptions than a typical office environment
- Remote setting that combines professionalism with a casual atmosphere
- Home Office environment, providing flexibility and comfort
- Communication tools tailored for remote work, including video conferencing, chat platforms, and project management software
- Flexibility to accommodate extended work hours as needed
- Focus on the Customer
- Empower Our People
- Be Entrepreneurial & Pivot Quickly
- Embrace Diversity & Inclusion
- Strive for Simplicity
Knowledge, Skills & Abilities
Experience Requirements
Education Requirements
Physical Demands
Work Environment
About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.
We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 50,000 products, from over 1,800 brands direct to our customers in 180+ countries.
Our vision is to become the #1 destination for health and wellness across the world.
With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:
iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.
iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.