Sr. Director, Business Operations

About the Opportunity

The organization is redefining property management for specialty real estate. Powered by AI and decades of industry data, the platform empowers thousands of self-storage facilities with an integrated technology platform. End-to-end solutions—from management software and demand generation to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow revenue. Dedicated to empowering self-storage owners and operators, the organization helps them Win More every day.

Key Responsibilities

• Lead the Biz Ops / GTM Systems team and establish a clear operating model for intake, prioritization, portfolio governance, delivery, and stakeholder management.
• Set the strategy and roadmap for Salesforce and the broader GTM application ecosystem supporting Sales, Success, and Support, with a focus on integration, efficient data flows, automation, usability, and scalable adoption. Make pragmatic decisions about when to build, buy, integrate, consolidate, replace, or retire technology.
• Own the strategy, administration, and evolution of Salesforce across the company, with a focus on scalability, governance, usability, and business impact.
• Develop and recommend the strategy for the synchronization and integration layer between Salesforce, NetSuite, Zoho, and other core systems, including quote-to-cash, billing, insurance, payments, and related workflows, in partnership with the owners of those platforms.
• Partner with data, analytics, and platform owners to improve how GTM data is integrated, modeled, governed, and made available for reporting, automation, and AI applications.
• Maintain the reliability of production integrations and data pipelines through monitoring, incident response, change management, documentation, and continuous improvement.
• Drive the roadmap for sales and post-sales automation, workflow redesign, and systems optimization across revenue-critical processes.
• Improve data governance, data hygiene, lineage, and system integrity so reporting, automation, and downstream decisions are consistent and reliable.
• Lead tech-stack integration, rationalization, and consolidation efforts across Salesforce, HubSpot, Gong, NetSuite, Zoho, internal systems, data platforms, and other business applications.
• Partner with Sales, Marketing, Success, Support, Product, Payments, Finance, Engineering, IT, Security, and other business leaders to align systems investments and resolve cross-functional dependencies.
• Evaluate emerging technologies and move high-value automation, AI agents, and applications from experimentation into secure, governed, measurable production workflows.
• Reduce manual work by identifying root causes, redesigning broken processes, and implementing automation that increases speed, accuracy, and team capacity.
• Strengthen top-of-funnel and customer-lifecycle workflows, including lead management, routing, deduplication, validation, speed-to-lead, and post-sales automation.
• Own vendor evaluation and procurement for the Biz Ops technology portfolio, from requirements definition and vendor selection through contract negotiation, renewals, consolidation, and retirement decisions.
• Manage contractor and implementation-partner engagements, including scoping statements of work, setting delivery expectations and acceptance criteria, and holding partners accountable to outcomes.
• Develop leaders and individual contributors on the Biz Ops team while building stronger systems discipline, clearer ownership, and better cross-functional ways of working.
• Own the governance model for AI tools accessing systems of record, including agent permissions, human-in-the-loop requirements, write-action controls, monitoring, audit standards, and rollback processes.

Required Qualifications

• 12+ years of experience in business operations, revenue operations, sales operations, or go-to-market systems, including significant leadership experience in complex B2B SaaS environments.
• Proven experience leading Salesforce strategy, administration, automation, and cross-functional systems initiatives at scale.
• 5+ years of people leadership experience, including experience leading managers and/or multi-disciplinary systems, operations, or business applications teams.
• Track record of leading teams that support high-volume stakeholder demand while improving prioritization, governance, and delivery discipline.
• Strong experience with process optimization, systems integration, data governance, and operating model design across multiple functions.
• Hands-on experience owning enterprise integrations between CRM, MAP, ERP, and other core systems, ideally on a modern iPaaS platform.
• Experience owning or partnering closely on a cloud data warehouse environment, including ETL pipelines, SQL transformations, and the data models supporting business reporting and critical automations.
• Ability to translate business complexity into clear roadmaps, pragmatic decisions, and measurable operational improvements.
• AI-forward leadership mindset, with demonstrated success using AI tools or automation to redesign workflows, increase team productivity, or improve business outcomes.

Preferred Qualifications

• Experience leading through acquisition-driven systems complexity, tech stack consolidation, or multi-instance CRM environments.
• Experience with HubSpot, Gong, Workato, Netsuite, lead-to-opportunity workflows, CPQ, order-to-cash workflows, and broader GTM automation ecosystems.
• Experience using Claude Code/Codex and CLIs to search, analyze, recommend, build, test, and deploy changes to business systems.
• Background supporting sales teams and adjacent functions such as marketing, post-sales, payments, or product-related operational workflows.
• Experience owning vendor selection, contract negotiation, and external delivery partners for a systems or business applications function, including consolidation decisions in a multi-platform environment.
• Experience building enterprise prioritization models and intake processes for systems teams with constrained capacity and broad stakeholder demand.
• Comfort operating in environments that require both strategic leadership and hands-on problem solving during periods of transformation.

Benefits and Perks

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
• 401(k) match after 60 days, 100% vested after 1 year.
• Employer contribution to your HSA, plus an HRA to help offset your deductible.
• Instant access to flexible vacation. The organization trusts you, so there is a ‘take what you need’ vacation policy.
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of the organization's offsite volunteer and community service events.
• 8 hours of Rest, Relax, Recharge time to care for your mental health.
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops.
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
• Paw’ternity Leave and Pet Bereavement - the organization understands that pets are a part of the family and has generous time-off policies, which honor that commitment.
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
• $50 monthly home data stipend, plus a home office sign-on bonus of $250.
• Fertility care support options to help in your journey towards parenthood.
• Access to financial experts to help you make informed decisions and achieve your financial goals.
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply.

Pay Transparency

The organization believes in the power of transparency to help employees Do More and Win More. The organization values its employees and wants to ensure equity and fairness in compensation, which is why the salary range or hourly rate is included in each job posting. This range is a good-faith reflection of what the organization would pay for this role. The compensation offered for this role will fall within this range and will be based on internal budget, as well as skills and experience. Please speak with your recruiter about the variable pay plan and earning potential for this role.

Potential Pay Range: $155,000—$190,000 USD